AIRPORT REPRESENTATIVE 106 views1 application

Duties and Responsibilities:
•  Handling guest arrival with pick-up requests and arranging the transportation.
•  Assist with guest luggage as and when required.
•  Give all hotel facilities information to the guest and assists them into the car.
•  Inform the front office manager, night manager or guest relations officers when VIPs are on their way to the hotel.
•  Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities.
•  Stand by at the arrival terminal for every flight arrival.
•  Write all the additional instructions for guests or information about guest arrival or departure in the logbook which should be transferred to the expected arrival list of each airport representative
•  Escort guests to the hotel’ shuttle.
•  Any changes on arrival and departure flights must be reported to front office manager and chief concierge.
•  Responsible for good service and maintaining close relationships with all official sectors at the airport and most of all, maintaining a spirit of teamwork among the hotel’s personnel.
•  Must follow the working schedule properly.
•  Maintain detailed knowledge of all facilities and services offered by the hotel.
•  VIP and VVIP guests are to be welcomed at the airport and transportation is arranged.
•  Maintain a good relationship with airline personnel, immigration and customs officers