About the Job
About Moyee Coffee:
Moyee Coffee Roasting Plc is the first multinational coffee roasting company based in Ethiopia and a pioneer in FairChain coffee. As a fully integrated company—from crop to cup—we handle everything from growing to roasting coffee locally. We export premium roasted coffee to international markets and supply top-tier hotels and leading supermarkets across Ethiopia.
Purpose of the Role
To manage day-to-day café operations, ensure excellent customer service, control costs, lead staff, and drive sales and profitability.
Key Responsibilities (Main)
- Overall management of café operations
- Customer service excellence and brand representation
- Staff leadership, scheduling, and performance management
- Sales growth, cost control, and profitability
- Compliance with food safety, hygiene, and company standards
Detailed Responsibilities
Operations & Service
- Plan, organize, and supervise daily café operations
- Ensure high standards of food, beverage quality, and presentation
- Handle customer feedback, complaints, and service recovery
- Ensure cleanliness, hygiene, and safety standards at all times
People Management
- Recruit, train, coach, and supervise café staff
- Prepare duty rosters and manage attendance and discipline
- Conduct performance evaluations and on-the-job training
- Promote teamwork, motivation, and customer-focused culture
Sales & Financial Control
- Monitor daily sales, cash handling, and closing procedures
- Control food, beverage, and operational costs
- Manage inventory, ordering, and stock control
- Prepare weekly/monthly sales and operational reports
Compliance & Standards
- Ensure compliance with food safety, labor law, and company policies
- Implement SOPs and operational guidelines
- Coordinate with suppliers, maintenance, and support functions
About You
- Qualification & Experience Requirements
- Bachelor’s Degree in Hospitality, Business Administration, Management, or related field
- Minimum 6 years café/restaurant experience, with 3+ years in a managerial role
- Strong knowledge of food & beverage operations
- Leadership, communication, and customer-service skills
- Computer literacy (POS systems, MS Office)
- Experience in coffee business is a strong advantage
Requirement Skill
Customer Relationship Management (CRM)
Communication
Leadership
How To Apply
Application Procedure
Review of applications will begin as soon as they are received and only complete applications will be considered. In the event that an outstanding applicant is identified early in the search process,
we reserve the right to appoint them before the deadline. For this reason, we encourage interested candidates to apply at the earliest possible time. Due to the high volume of applications, we regret that we will only be able to contact shortlisted candidates.
Application Instructions
Candidates are requested to submit their updated resume and cover letter to “[email protected]”.
Please mention the job title “Café Manager” in the subject line of the email.
More Information
- Address Addis Ababa
- Experience Level Mid level
- Total Years Experience 5-10
- Qualification BA/BSc
