Job Description
- Responsible for identifying key trends and assist the company in resolving challenges consumption and brand loyalty and make recommendations by performing data analyses and post activity evaluations
- Responsible for examining the organization’s existing customer by collecting client information and make suggestions to businesses based on the information.
- Responsible for identifying different customer profiles, and carrying out the optimization of CRM/marketing activities by defining market sectors and customer selection based on customer profiling and segmentation
- Responsible for initiating and organizing mini surveys to gather deeper customer insights on CRM related topics
- Serve as a custodian of customer database, and responsible in maintain and manage customer data to ensure data integrity and consumer loyalty, which leads to long-term income and profit
- Responsible in setting strategically vital task by assisting businesses in establishing and maintaining consumer loyalty, which leads to long-term income and profit.
- Responsible for Market observation to maintain high customer service standard in collaborate with sales and distribution to give valuable insights about customers, drivers & routes.
- Conduct promotional activities according to their efficiency and profitability
- Track weekly, monthly and quarterly performance and sales metrics
- Design and implement Tele sales processes focused on control & organization of the department
- Cooperate with Commerce MT (Distribution Manager / Field Sales Manager / Tele sales Manager / Commercial Director) to optimize sales processes and organization
- prepare monthly KPI reporting
- responsible for Measure, analyze, and report performance metrics pertaining to the organizations’ loyalty program
- Provide support for the development of predictive models, customer segmentation studies, and reports
- Drive long-term business growth by owning the customer lifecycle, including customer acquisition; optimizing contact strategies and promotional strategy; and building loyalty
- Identify, recommend, and implement quality and efficient improvements to CRM processes.
Job Requirements
- Minimum; BA Degree
- Excellent Excel skills
- Minimum of 5 years relevant experience in FMCG
- Excellent verbal and written communication skills
- Good negotiation skills
- Structured
- Persuasive and goal-oriented
- In-depth understanding of sales & RTM strategies
- Ability to multitask, prioritize, and manage time efficiently
- Strong business sense and industry expertise
- Energetic and passionate to learn & lead
Only candidates meeting the required qualifications are invited to send their application letter and Updated CV (WITHOUT ANY SUPPORTING DOCUMENTS AT THIS STAGE) through the following address:
Email: [email protected]
Please mention the specific Position you are applying for on the subject line of your email, candidates who do not follow the application instruction will not be considered.
More Information
- Address Ethiopia
- Experience Level Senior
- Total Years Experience 5-10