CRM Analyst 40 views

Job Description

  • Responsible for identifying key trends and assist the company in resolving challenges consumption and brand loyalty and make recommendations by performing data analyses and post activity evaluations
  • Responsible for examining the organization’s existing customer by collecting client    information and make suggestions to businesses based on the information.
  • Responsible for identifying different customer profiles, and carrying out the optimization of CRM/marketing activities by defining market sectors and customer selection based on customer profiling and segmentation
  • Responsible for initiating and organizing mini surveys to gather deeper customer insights on CRM related topics
  • Serve as a custodian of customer database, and responsible in maintain and manage customer data to ensure data integrity and consumer loyalty, which leads to long-term income and profit
  • Responsible in setting strategically vital task by assisting businesses in establishing and maintaining consumer loyalty, which leads to long-term income and profit.
  • Responsible for Market observation to maintain high customer service standard in collaborate with sales and distribution to give valuable insights about customers, drivers & routes.
  • Conduct promotional activities according to their efficiency and profitability
  • Track weekly, monthly and quarterly performance and sales metrics
  • Design and implement Tele sales processes focused on control & organization of the department
  • Cooperate with Commerce MT (Distribution Manager / Field Sales Manager / Tele sales Manager / Commercial Director) to optimize sales processes and organization
  • prepare monthly KPI reporting
  • responsible for Measure, analyze, and report performance metrics pertaining to the organizations’ loyalty program
  • Provide support for the development of predictive models, customer segmentation studies, and reports
  • Drive long-term business growth by owning the customer lifecycle, including customer acquisition; optimizing contact strategies and promotional strategy; and building loyalty
  • Identify, recommend, and implement quality and efficient improvements to CRM processes.

Job Requirements

  • Minimum; BA Degree
  • Excellent Excel skills
  • Minimum of 5 years relevant experience in FMCG
  • Excellent verbal and written communication skills
  • Good negotiation skills
  • Structured
  • Persuasive and goal-oriented
  • In-depth understanding of sales & RTM strategies
  • Ability to multitask, prioritize, and manage time efficiently
  • Strong business sense and industry expertise
  • Energetic and passionate to learn & lead

Only candidates meeting the required qualifications are invited to send their application letter and Updated CV (WITHOUT ANY SUPPORTING DOCUMENTS AT THIS STAGE) through the following address:

Email: [email protected]

Please mention the specific Position you are applying for on the subject line of your email, candidates who do not follow the application instruction will not be considered.

More Information

  • This job has expired!

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