About Dodai:
Dodai Manufacturing Plc (Dodai), is a recently incorporated organization launched in Addis Ababa, Ethiopia on August 01, 2023. Dodai is a fast growing organization with a mission of making urban e-mobility accessible to everyone in Africa through its innovative products and services. Dodai plans to provide brand new electric two wheelers by assembling them here in Addis Ababa and plans to expand to major regional cities in Ethiopia by the end of 2025. It’s thus looking to engage dynamic Ethiopian talent to ensure the achievement of its goals.
Purpose of the Position:
To assist with basic customer support tasks such as answering inquiries, updating tickets, and escalating complex cases to senior team members. This role serves as a learning and support position for new team members entering the customer service function.
Responsibilities:
- Answer simple inquiries (e.g. operating hours, location, basic product info).
- Route or escalate complex issues to Customer engagement Officers or Supervisor.
- Tag and categorize incoming tickets accurately in the system.
- Perform follow-ups on resolved cases to confirm customer satisfaction.
- Provide support during high-volume periods (e.g. holidays, promotions).
- Assist in updating FAQs or internal support notes under supervision.
- Diploma / Bachelor’s degree in Marketing Management or closely related fields
- 0 year experience.
- Strong verbal and written communication skills.
- High level of efficiency, accuracy, and responsibility.
More Information
- Address Addis Ababa
- Experience Level Trainee
- Total Years Experience 0-5
- Qualification BA/BSc
