Front Desk Receptionist 59 views

BACKGROUND

The Entrepreneurship Development Center (EDC) is looking for competent person to fill a vacant position as Front Desk Receptionist. The Entrepreneurship Development Center (EDC) is a quasi-government institution, established by the ministry of Urban Development and Housing and the Federal Urban Job Creations and Food Security Agency (FeUJC&FSA), in partnership with the United Nations Development Programme (UNDP) Ethiopia, in February 2013 to implement a national Entrepreneurship Development Program (EDP), a program  that aims to foster the emergence of a robust competitive private sector with focus on micro and small-scale enterprises. EDC has its headquarters in Addis Ababa regional coordination offices in Oromia (Bishoftu), Amhara (Bahir Dar), SNNPRS (Hawassa), and Tigray (Mekelle). EDC is looking for a qualified person for the post.

SCOPE OF WORK

Under the direct supervision of the Chief Executive Officer of EDC, the Front Desk Receptionist will be responsible for providing administrative support to the organization performing a variety of standard administrative processes ensuring high quality, timeliness, and accuracy of work. The Front Desk Receptionist promotes a client, quality and results-oriented approach.

Specific Duties and Responsibilities

The Specific duties of program Assistant Will include the following but not limited to:

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodations, and prepare vouchers
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying and transcribing

REQUIRED QUALIFICATION

Education: University degree in Management, Marketing Management, Business Administration, Secretarial Sciences and Office Administration and other related fields. Additional certification in Office Management is a plus.

Experience: 

• A minimum of 2 years of work experience in the same position or one closely related
• Familiarity with the entrepreneurship ecosystem and the challenges of MSMEs

Skills and knowledge:

• Ability to multi-task and execute priorities on a timely and efficient manner.
• Attention to detail
• Strong analytical skills.
• Knowledge of computer software (MS offices, internet/ email, and Amharic type writing software).
• Strong interpersonal skills.
• Strong organizational skills and attention to detail.
• Strong customer service and team work orientation.

Language: Excellent writing and spoken English and Amharic.