General Manager 52 views

Breakthrough Trading is a S.C built on the vision of creating a healthy ,wealthy, visionary and genuine generation.

REPORTS TO: Board of Directors

POSITION SUMMARY:

The General Manager is responsible for all aspects of operations at Breakthrough Trading S.C, including the day-to-day staff management, being customer ambassador for the brand and our brand builders, Providing leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction and Working Very closely with the Breakthrough Trading S.C Board and other stake holders.

The GM will be Responsible for managing the Breakthrough Trading S.C management team and overall Breakthrough Trading S.C targets to deliver an excellent customer experience. A General Manager would also be required to manage between profitability and customer satisfaction measures.

GM DUTIES AND RESPONSIBILITIES: 

• Oversee the operations functions of the Breakthrough Trading S.C, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Breakthrough Trading S.C operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the Breakthrough Trading S.C annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the Breakthrough Trading S.C, ensuring revenue and customer satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the Breakthrough Trading S.C and management.
• Deliver Breakthrough Trading S.C budget goals and set other short and long term strategic goals for the property.
• Developing improvement actions carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Prepare a monthly financial reporting for the boards and stake holders.
• Draw up plans and budget (revenues, costs, etc.) for the boards.
• Helping in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment’s and services.
• Act as a final decision maker in hiring a key staff.
• Coordination with HOD’s for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads daily.
• Be accountable for responsibilities of department heads and take ownership of all customer complaints.
• Provide effective leadership
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Assisting in residential sales as and when required and development with strong sales prospects.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

PREREQUISITES:

The ideal candidate is a seasoned and highly intelligent person with a background in network marketing with outstanding, management skills and extensive hands-on experience and Available to work when needed, including weekends, holidays, and nights.

EDUCATION: MBA/Degree Management, business administration or other related fields

EXPERIENCE: 6 years for masters out of which 3 years are as GM and senior management, 8 years for degree out of which 4 years are as GM and senior management.