Job Description
Position Summary:
Represents the hotel to the guest throughout all stages of the guest’s stay.
Functions
- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
- Understands room status and room status tracking.
- Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early, special requests, and day use rooms.
- Possesses a working knowledge of the reservation department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Process guest check in and checkouts.
- Works closely with the HK department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Uses proper telephone etiquette.
- Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out’s, Foreign currency exchange etc.
- Uses proper mail, package, and message handling procedures and record details. Advice guest of any messages, mail, faxes, etc. received for them.
- Attends department meetings and knows all safety and emergency procedures, is aware of accident prevention policies.
REPORTS TO: FOM
Job Requirements
Education
- BA/ Diploma. Must speak, read, Write, and understand the English language.
Experience
- Two and more years’ experience in a reputable 4/5 * hotels.
Interested applicants who fulfill the above requirements shall submit a copy of non-returnable documents accompanied by a CV to the following address: HR Department Inter Luxury Hotel, Kazanchis. OR Via email: [email protected]
Note: Use “Guest Service Agent/Reception ” as the subject line of your email!
More Information
- Address Ethiopia
- Experience Level Mid level
- Total Years Experience 0-5