Job Description
Jalo Hotel Shashemene is a new opening Four-star Hotel which embodies a feeling of home away from home for those who know appreciating the best, it is situated at the very heart of Shashemene City, Our exceptionally high level of employee engagement is one of the key success factors that we want to continue building on, thus we Would like to invite applicants for the vacant post of Guest Service Agent/ Receptionist.
MAIN DUTIES AND RESPONSIBILITIES:
- Receive guests to the hotel by greeting them warmly, and attending to their inquiries, and also answering inquirers over the phone.
- Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations canceled are effected immediately to avoid confusion.
- Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
- Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
- Report issues of maintenance and malfunctioning appliances for quick repair in order to ensure guests’ comfort and satisfaction.
Required Number
- 4
Term Of Employment :
- Permanent
All applicants should be ready to work in shift timing
Job Requirements
REQUIRED QUALIFICATION
Education
- BA/Dip/ TVET Certificate in Front Office/Hotel Management/ or any related fields
Experience
- 2 years of Relevant experience In international Hotels /Knowledge of MS packages and IDS software is ( Desirable)
Skills
- Exhibit excellent knowledge of customer service.
- Good interpersonal skills.
Additional Required Skill and Basic Competencies
- Good interpersonal communication & Customer handling skills
- Problem-solving skills
- Service-oriented
How to Apply
Interested and qualified applicants shall submit their application letter along with non-returnable recent C.V and supporting documents in person within 10 days from the first date of announcement to the Human Resource Department through the below address.
Address
- JALO HOTEL: Shashemene
- Email: [email protected]
- Head office: Addis Ababa, Bole woreda 03 (In front of Diamond Hotel) Genete Limat Building, 2nd floor
Note: Use ” Guest Service Agent/ Receptionist ” as the subject line of your email!
More Information
- Address Shashemene, Oromia
- Experience Level Mid level
- Total Years Experience 0-5
- Qualification BA/BSc
