Human Resources Operations Specialist 276 views

HR Operations:

  • Resolves identified data integrity issues as part of general day to day maintenance but also as part of core global HR processes
  • Work with HR Operations Analyst to resolve/ action employee queries/ requests as required
  • Support planned and ad-hoc global HRIS project activities – data loads and data cleansing, new HRIS deployments as defined by Global HR Operations
  • Define, draft and submit change required by the business and HR Operation lead
  • Work to a set of performance targets and look to identify continuous improvement opportunities on an ongoing basis
  • Provide feedback to HR Operations Lead regarding challenges and opportunities for improvement in HR processes
  • Use technology/ processes to support customer contact and track the resolution of each query/ request
  • Ensure employees are notified when their query/ request has been completed including interim notification where something is taking longer to resolve
  • Manages workflow ageing issues for WE driving EC throughput efficiency
  • Drive up MSS and ESS adoption rates

HR Admin:

  • Provide reliable, accurate and timely administrative support for the rest of HR, including:
    • Manage and process HR transactions – Employee Life-cycle – Hire to Retire (e.g. KC1, KC2, KC3)
    • Produce outputs (e.g., standard letters LOAs, letters for Promo/Trfs, changes in terms/conditions) (still to be confirmed)
    • Resolution of data integrity issues associated with payroll in the absence of an EC interface flows within the BU
    • Maintain employee data in an accurate and timely manner – myHR/SAP Mini Master/Kronos
  • Execute predefined GCS Key controls on a Periodic, Monthly, Quarterly or Annual basis
  • Provide employment verification
  • Process employer certificates/VISA Letters
  • Assist with generating standard and ad-hoc reports when required
  • Maintain organisational management data (Org Management)
  • Maintain personnel files (e.g. maintain required paper and electronic records for current employee personnel, provide for transfer of records, for example for retirements or transfers)
  • Answer ad-hoc queries from employees


  • Relevant Bachelor’s degree or equivalent
  • 3 Years working experience in a FMCG environment or similar role
  • Attention to detail key to success in role
  • Intermediate Excel knowledge.
  • Ability and knowledge for effectively interacting with Business Users, middle- and senior managers and other stakeholders.
  • Ideally experience in a HR System (preferably employee central)
  • Ideally experience with reporting packages (Business Objects & Qlikview)
  • Ideally ERP Systems i.e SAP, SAP Success Factors, SAP Mini-Master, Kronos and Laserfische

Relocation Eligible: Not Applicable
Job Type: Regular

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