ICT Specialist 51 views

role PURPOSE

Plan International is an independent child rights and humanitarian organisation committed to children living a life free of poverty, violence and injustice.

We actively unite children, communities and other people who share our mission to make positive lasting changes in children’s and young people’s lives. We support children to gain the skills, knowledge and confidence they need to claim their rights to a fulfilling life, today and in the future. We place a specific focus on girls and women, who are most often left behind.

We have been building powerful partnerships for children for more than 75 years, and are now active in more than 70 countries.

The post holder is responsible for ensuring the innovative and effective use of ICT resources in Plan’s work at the CO & PAs and will also work on ensuring the utilization of ICT for the effectiveness of program delivery

Dimensions of the Role

·         Responsible for the administration of  the ICT infrastructure, Information Security and ICT4D implementation to improve the quality of program delivery

·         Lead the implementation of new ICT initiatives and solutions to excel the program implementation and operation in the organization

·         Providing technical assistance on the rollout & technical administration of global applications to PA ICT Coordinators in proving them.

·         Assisting ICTM in mainstreaming ICT4D in program delivery & the rollout of global applications in Plan Ethiopia.

Accountabilities

·         Provides first line ICT support, network and systems administration, troubleshooting and maintenance of corporate applications; to ensure smooth ICT operations

·         Prepares monthly ICT systems management report and quarterly hardware and software report for monitoring ICT security incidents, systems utilization and hardware and software usage in all offices

·         Asses and analyze  new systems ,digital tools,  initiatives and  innovation with different scenarios and select and implement the best solution to the organization

·         Design and implement reliable IT infrastructure that suit for the business by ensuring IT security issues

·         Develops and drives automation by working with different stakeholders

·         Updates the Country’s ICT disaster recovery plan document periodically to ensure ICT business continuity in case of disasters

·         Works actively in new ICT global systems project rollout, testing and certification to improve accessibility of Plan ICT infrastructure to users

·         Ensures Plan ICT policy, procedures and guidelines are implemented effectively to protect Plan from legal liability, from ICT security threats and prevent fraudulent activities by staffs

·         Ensures efficient utilization of ICT Infrastructure to reduce wastage and to ensure return on investment of ICT resources

·         Ensures adherence to corporate ICT standards at CO and PAs

·         Works closely with ICTM to make ICT an effective strategic enabler for the implementation of the CSP and PULTP

·         Conducts trainings to PA ICT Coordinators on new policies, standards & procedures as a result of the introduction of new ICT systems

·         Organizes ICT refresher trainings to staffs based on the capacity gaps identified on their personal development plan and based on identified areas on frequent support requests.

1.             Ensures that Plan International’s global policies for Child Protection (CPP) and Gender Equality and Inclusion (GEI) are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility. This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan International’s Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures.

Dealing with Problems

·         Creativity is highly required to find the right combination of technologies to use in ICT4D interventions  & ICT software/hardware problems

·         Robust understanding of program goals and linking them with appropriate ICT technology for sustainable interventions

·         A skill to manage a mix of ICT technologies and Plan’s corporate systems is highly required

·         A good leadership capacity is required in order to provide technical leadership to PA ICT Coordinators on the rollout of global applications, ICT4D and other technical issues

Key relationships

Internally: strong working relationship with ICTM and PA ICT Coordinators program and support staffs, frequent communication with the ICT team at IH (The global help desk) in order to get technical support on Plan’s corporate applications.

Externally: strong working relationship with the Internet Service Provider (ISP) and ICT service provider companies

Technical expertise, skills and knowledge

Educational Qualification and Experience

·         BSc Degree in Computer Science, Computer Engineering, Electrical Engineering, IT  or related fields with a minimum of  five years of relevant and technical experience

Knowledge

·         Basic understanding about leadership & working with teams

·         Good understanding about different ICT technologies such as Microsoft & Cisco

·         Proven knowledge about Microsoft Windows Server 2012, Office 365, Exchange server, Networking and communication Technologies.

·         Basic knowledge about ICT project management

Skills specific to the ICTC role:

·         Ability to understand and communicate context and opportunities of ICT for development

·         Excellent coordination skills

·         Ability to explore about new technologies and to share to others

Competencies and Values

·         Willingness to multi-task and work on own initiative

·         Highly motivated and dynamic

·         A belief in the potential of all people to success if given the right opportunity and support especially for Children rights

·         Supportive and ethical

·         Supportive attitude to working with HIV/AIDS affected persons

·         Gender aware

Leadership attitudes and behaviours:

·         Good understanding of how a team works & good team player

·         Good communication and facilitation skills

·         Pleasant and polite attitude at all times; ability to reflect the professional standards of Plan Ethiopia

·         Ability to act as a multi-cultural and multi-disciplinary team.  Working with expats and other ethnic groups

·         Interest in and commitment to Plan’s activities, enthusiasm to represent Plan Ethiopia to others

·         Engenders trust from other staff

·         Supportive, versatile and flexible

Works independently; able to work with minimal supervision

Plan International’s Values in Practice

We are open and accountable

1.             Promotes a culture of openness and transparency, including with sponsors and donors.

2.             Holds self and others accountable to achieve the highest standards of integrity.

3.             Consistent and fair in the treatment of people.

4.             Open about mistakes and keen to learn from them.

5.             Accountable for ensuring we are a safe organisation for all children, girls & young people

We strive for lasting impact

1.             Articulates a clear purpose for staff and sets high expectations.

2.             Creates a climate of continuous improvement, open to challenge and new ideas.

3.             Focuses resources to drive change and maximise long-term impact, responsive to changed priorities or crises.

4.             Evidence-based and evaluates effectiveness.

We work well together

1.             Seeks constructive outcomes, listens to others, willing to compromise when appropriate.

2.             Builds constructive relationships across Plan International to support our shared goals.

3.             Develops trusting and ‘win-win’ relationships with funders, partners and communities.

4.             Engages and works well with others outside the organization to build a better world for girls and all children.

We are inclusive and empowering

5.             Seeks constructive outcomes, listens to others, willing to compromise when appropriate.

6.             Builds constructive relationships across Plan International to support our shared goals.

7.             Develops trusting and ‘win-win’ relationships with funders, partners and communities.

8.             Engages and works well with others outside the organization to build a better world for girls and all children.

Physical Environment

Moderate travels to the PAs