About the Job
- Technical Support:
- Provide timely and effective technical support to employees for all IT-related issues, including hardware, software, network, and printing problems.
- Troubleshoot and resolve technical issues remotely and on-site, escalating complex problems to the IT Manager as needed.
- Maintain detailed documentation of support requests, solutions, and troubleshooting steps.
- Hardware & Software Management:
- Install, configure, and maintain computer workstations, peripherals, and other IT equipment.
- Manage the inventory of IT hardware and software, ensuring accurate records and timely procurement of necessary resources.
- Assist with the deployment and maintenance of software applications, including operating systems, productivity tools, and specialized software.
- Network & Security:
- Assist with the maintenance and troubleshooting of the company’s network infrastructure, including LAN/WAN connectivity, Wi-Fi, VPN and firewalls.
- Implement and maintain security protocols to protect company data and systems.
- Other:
- Stay up to date with the latest IT trends and technologies.
- Participate in IT projects and initiatives as assigned.
- Provide exceptional customer service and maintain a positive and professional attitude
About You
- Vocational Diploma/ Associate’s degree in computer science, information technology, or a related field.
- Strong knowledge of computer hardware, software, and networking principles.
- Experience with Windows and linux operating systems.
- Excellent troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work as part of a team.
Bonus Points:
- CompTIA A+ certification or equivalent.
- Experience with cloud-based solutions.
- Knowledge of IT security best practices.
Required Skills
- Analytical skills
- Communication
- Problem solving
More Information
- Address Ethiopia
- Experience Level Junior
- Total Years Experience 0-5
