Job Purpose:
The role of the Junior System Support is to assist employees who are experiencing any procedural or operating difficulty with the use of IT applications, products or services.
Duties & Responsibilities
| Be present and visible in the Help Desk and available to users requiring to provide technical assistance; |
| Learn fundamental operations of commonly used software, hardware, and other equipment; |
| Respond to requests for technical assistance in person, via phone, electronically; |
Diagnose and resolve technical hardware and software issues; |
Assures system stability and security; |
| Analyzes problems and implement solutions according to relevant procedures; |
| Resolves and repairs problems within scope of authority; |
| Train end users on using the ERP system and software application and best practice business processes |
| Provide accurate information on IT products or services. |
| Give remote support to users. (telephone , skype for business or TeamViewer) |
| Assist with onboarding of new users |
| Prioritizing and managing many IT support open cases at a time. |
| Performs Other duties as assigned or required |
Job Requirements
Education & Experience
BSc in Computer Science or Information Science or Information Systems or Management Information Systems or Information Technology or related fields with one year relevant experience
Key Skills
Technical skills
Organization and efficiency
Interpersonal skills
Problem solving skills
How to Apply
Only candidates meeting the required qualifications are invited to send their application letter and Updated CV
(WITHOUT ANY SUPPORTING DOCUMENTS AT THIS STAGE) through the following address:
e-mail: [email protected]
Please mention the specific Position you are applying for on the subject line of your email, candidates who do not follow the application instruction will not be considered.
Those applicants who prefer to apply in person are expected to bring their CV to our Office.
Address: Kazanchis,kirkos subcity infront of UNECA, ECA road.
Tel+251 (11) 585858
More Information
- Address Addis Ababa
- Experience Level Junior
- Total Years Experience 0-5
- Qualification BA/BSc
