Night Supervisor 82 views1 application

Our successful Night Supervisor will be responsible for;

• Assisting with the overall operation of the hotel during the night time hours
• Attending to guests’ needs and requirements including check in and check out procedures
• Maintain presentation of key front of house areas to include some cleaning duties
• Deliver room service requests to guest rooms when required
• Handle telephone inquiries including basic hotel reservations
• Ensuring all systems, processes, and SOP’s are up-to-date and are regularly reviewed
• Coordinate all emergency procedures in the event of any incident in and around the hotel premises and grounds including fire and other serious incidents
• Undertake night audit procedures
• Responsible for the security and integrity of property and guests whilst on duty, whilst adhering to company policy and legislation
• Acting as a lobby host at key times
• Ensuring the team are performing tasks to the departmental SOP’s
• Following up guest complaints and take appropriate guest recovery action
• Ensuring cash handling processes are followed at all times
• Ensuring that all documentation used during the Customer Journey is on-brand in delivery

•  BA In  Hotel management OR LEVEL 4  In  Hotel management
• Outstanding customer service skills
• Previous experience in a similar hospitality operation and specially working at night
• A responsible and detail led approach to tasks
• Ability to work alone
• To have a great personality and be genuine, approachable and attentive
• Excellent spoken and written English.
• Computer literacy including experience of hotel PMS
• Ability to remain calm whilst under extreme pressure or in emergency situations
• Experience of supervising the work of others