Job Description
Background: JSI is a US-based public health nonprofit organization dedicated to providing high-quality technical and managerial assistance programs throughout the world. In Ethiopia, JSI has been working to improve health outcomes for more than 25 years, implementing more than 60 projects and working in every region. JSI has historically managed a large portfolio of projects focusing on the quality, and equity in access of, RMNCAH services, primary health care (PHC) including community health program, digital health, health information systems (HIS), supply chain management, public health emergency responses, and social and behavior change.
JSI is seeking a PC Helpdesk Technician 2, to become part of the team responsible for day-to-day user support, problem resolution, monitoring and maintenance of desktops, A/V Equipment etc.
The ideal candidate will be expected to have flexibility regarding their established work week hours. This will include working outside of JSI’s US work hours of Monday – Friday 8:30 am to 5:30 pm ET, and on Saturdays and Sundays.
Responsibilities:
- Provide the initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation.
- Resolves internal user problems and ensures correct operation of personal computers.
- Install, troubleshoots, and repairs computer systems, hardware, and computer peripherals
- Maintains parts inventory and logs all service/repair activity
- Assist and independently deploy special projects and network implementations.
- Responsible for providing technical support for resolution or escalation of desktop, network, server, software, and/or workgroup related problems.
- Responsible for assisting all users with their questions about any of our supported software and systems to the best of his/her ability, in a professional and courteous manner.
- Development of end-user documentation consisting of configuration, support information, and useful software/hardware tips.
- Creating workstation images
- Patching windows workstations and servers via Kace.
- Perform system setups for new hires.
- Perform other duties as needed
Job Requirements
- An associate’s degree or its equivalent is required
- Customer support focus.
- Excellent communication skill, written and oral.
- Ability to interact with and assist a wide range of end users.
- Ability to work well within a team and with moderate supervision.
- Ability to handle multiple and conflicting priorities and workloads.
- Ability to work independently, take responsibility, and follow-through.
- Ability to think independently, learn new skills quickly, and adapt to rapidly changing environments.
- One to Three years of end-user support experience.
- Experience with Windows 10.
- Experience with Microsoft Office.
- Experience creating workstation images.
- Experience deploying Windows patches and security fixes.
Interested applicants who met the minimum requirements should send and apply via the link. Please submit your application letter with your CV in English detailing your experience and skills that are relevant to the post.
Please do not attach copies of your transcripts, academic degrees or recommendation letters with the application. You will provide them upon request.
JSI/WEI is a child-safe organization, and the safety and well-being of children is a priority of our organization. We have robust recruitment procedures to ensure that all staff are suited to work with the children served by our programs.
JSI/WEI is an Equal Opportunity, Affirmative Action Employer committed to workplace diversity. We are committed to providing equal employment opportunities for all qualified applicants and employees without regard to age, race, color, national origin, ancestry, creed, religion, gender, disability, marital status, sexual orientation, sexual preference, genetic information, political affiliation, or protected veteran status in any employment decisions. M/F/V/D
More Information
- Address Ethiopia
- Experience Level Mid level
- Total Years Experience 0-5
