Receptionist 52 views

Royal Hotel Apartment is a modern contemporary stylish Hotel Apartment with new standards of spaciousness, ideally located in the heart of Bole within close proximity of Banks, Embassies/Consulates, Shopping Malls, in front of Addis Ababa Millennium Hall. It’s just 1.5 kilometers (kms) away from Bole International Airport, yet within easy reaches to all ports and Free Zones. We assure you a quality & memorable stay with personalized service, whether you are a Leisure Traveler, Corporate Business Traveler, and Exhibiting in Addis.

Main Duties and Responsibilities

• Answering telephone calls, as well as screening and forwarding calls.
• Welcome guests upon their arrival and assign rooms
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
• Maintain updated records of bookings and payments

Education and Experience

• Minimum of 2 years work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like RoomKey PMS
• Understanding of how travel planning websites operate, like Booking.com and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus