Job Description
WHO ARE WE?
Afei Holding Co. Ltd. (Addis Ababa Silk Road General Hospital) was constructed in Addis Ababa, the capital city of Ethiopia in 2017 in an echo of the “Belt and Road Initiative” by AFEI Holding. This 14-story, new state-of-the-art hospital is committed to enhancing China-Africa’s unbreakable friendship and strengthening innovation and practice to improve healthcare in Africa. This new facility is designed for two specific groups: patients and their families and healthcare professionals.
ABOUT THE JOB
To ensure success, Receptionists should be confident and professional administrators with fantastic communication and interpersonal skills that will contribute to the efficient day-to-day administration of the healthcare facility.
MAJOR RESPONSIBILITY
- Greet and attend to patients in person and over the phone.
- Professionally assist doctors, staff, visitors, and patients.
- Answer all phone calls in a professional and courteous manner.
- Perform all duties within AASRGH regulations.
- Maintain confidentiality of all doctor, staff, and patient information.
- schedule appointments between doctors and patients.
- Liaise between medical departments with discretion and professionalism
- Adhere to policy and procedures during all activities.
- Assist with admissions/treatment as per agreed protocols.
- Ensure that stock levels of necessary materials required are adequate and orders are made timeously.
- Communicate medical results to patients under clinical supervision.
- Complete accurate documentation of patient visits.
Job Requirements
- Degree/Diploma in management, marketing, hotel management, Office Management, or related field.
- Minimum Two years of work as a Receptionist or relevant field
- Working knowledge of medical terminology, (highly advantageous).
- Excellent customer handling skills, responsive to internal and external customers.
- Meticulous attention to detail with the ability to multi-task.
- Strong organizational, administrative, and planning skills.
- Ability to work under pressure and react effectively to emergency situations.
- Ability to use discretion while working with sensitive information.
- Excellent documentation, communication, and IT skills.
- Passionate about healthcare excellence.
- Language: Fluent in English (oral & written).
Please note that we do not accept applicants in person. Interested applicants shall send their updated resume and application letter by stating “Receptionist” on the subject only to [email protected]
While we sincerely appreciate all applications, only shortlisted candidates will be contacted.
More Information
- Address Ethiopia
- Experience Level Junior
- Total Years Experience 0-5
