Receptionist 38 views

About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

For nearly 60 years, CRS has taken the lead in responding to natural and man-made disasters affecting Ethiopia’s most vulnerable communities. Moving beyond emergency response, CRS’ disaster mitigation and recovery projects in drought and flood-prone areas have rebuilt individual and community assets through non-food aid in the form of agriculture, livestock, health, nutrition, and water and sanitation assistance. CRS’s humanitarian work in Ethiopia also provides livelihoods support to farmers and entrepreneurs, promotes gender equality, mobilizes for immunization and mitigates the impact of HIV.

As part of CRS family, you will join the more than 5000 strong and vibrant individuals working globally to accomplish the mission of CRS. CRS/Ethiopia invites you, the qualified candidate, to apply for the following position.

Position Title:                Receptionist

Department:                  Administration

Duty Station:                  CRS Ethiopia/Addis Ababa

Required Number:         1

Employment Term:       Indefinite term

Reports To:                   Administrative Manager

Application Deadline:   October 2, 2022

Summary of the Position:

you will manage incoming and outgoing telephone calls properly and maintain proper environment of the reception place; receive and assist CRS visitors and staff locating offices and administrative services as required.

Job Responsibilities:

 Managing Telephone calls and the reception area\

• Receives, screens and transmits incoming and outgoing telephone calls to respective staff members;
• Takes telephone messages in the absence of staff members and ensures transmission of messages in a timely and accurate manner;
• Ensure that reception area is organized a neat and professional manner;

Providing assistance to visitors and staff

• Ensure that unauthorized visitor do not walk into the office by checking for details of appointment and verifying this with relevant department staff
• Receives visitors coming to the office in Polite manner, checks for ID card and directs them to the relevant staff by issuing a visitor card
• Assist staff that comes from Field Offices/Project sites in locating offices/staff

 Providing administrative services

• Assist the administrative assistants in the Human Resources Department as required
• Performs other related duties as required

Petty Cash

• Handling all petty cash activities

Typical Background, Experience & Requirements:

Education and Experience

• Completion of College Diploma
• 2 years

Personal Skills

• Ability to communicate effectively both in English and Amharic languages
• Ability to deal with people courteously
• Ability to safe guard confidentiality of agency’s information and data
• Ability to answer calls with tact judgment and poise
• Ability to answer calls under heavy traffic load
• Good knowledge of Microsoft Office applications
• Good knowledge and skills of telephone system operations switchboard system and regulations

Required/Desired Foreign Language:  English 

  Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

Agency-wide Competencies (for all CRS Staff):

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results

•  Integrity
• Continuous Improvement & Innovation
• Builds Relationships
• Develops Talent
• Strategic Mindset
• Accountability & Stewardship