Service Delivery Head – Ethiopia 290 views

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you’re welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Exciting Opportunity!

We are now looking for a Service Delivery Line Manager, are you interested? In this role, you will ensure customer value and happiness through an efficient service delivery.

As an SDM (Service Delivery Manager), you will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.

This role is in the line organization (the operational organization), with the purpose to lead their area of responsibility aligned with the instructions. You will collaborate to ensure that work is executed within the scope of OHS requirements.

All activities in the Ericsson group are performed under the responsibility of one or more Line Managers. Line Managers act per the Ericsson Leadership Framework and promote Ericsson’s values, ethics and culture of the organization to ensure excellent performance.

You will

  • Manage and own an organization’s unit size of 40-45 of local employees and up to 20 of remote resources, delivering project management and on site activities for Radio Access Network (RAN): 2G, 3G, 4G, 5G as well MW/TX/FTTs Transmission and Civil Work Activities.
  • Drive and implement the global delivery strategy including processes, tools and competence management
  • Perform budget planning and cost control for Unit’s Cost Center, approve and set full-time employees Salaries and ensure external resources Salaries are in line with the Man Hour Rates (MHR) for the unit.
  • Optimize the project delivery cost vs. the delivery resources.
  • Ensure Service Delivery Execution by setting up delivery models, budgeting, resource model and setting up and negotiating KPI acceptance/exit criteria with the customer for services that will be delivered.
  • Empower the remote global service Centre (nearshoring and offshoring) and make sure the deliver the good quality services.
  • Identify/develop and drive improvements for Service Delivery Instructions, frameworks and strategies required for integration delivery based on lessons learned.
  • Setup WLA/SLA and drive governance for remote delivery in SL Build projects with regards to cost, resources, timelines, and processes.
  • Build a productive work environment for individuals and own organization
  • Drive performance management (process) and competence management.
  • Look after unit finance within your group.

To be successful in the role you must have

  • Education: M.SC, MBA or equivalent through experience
  • Min years of experience: 06+ years in telecommunications and network roll-out area
  • Demonstrated ability: RAN Network roll-out experience
  • Track record of efficiently leading big network rollout projects and/or service organization above 30 employees
  • Experience in a variety of SL Build related sub domains such as Site Acquisition, Civil Works, Network Rollout, Site Integration, Site Optimization, Network MS, etc.

What´s in it for you?

Here at Ericsson, our culture is built on over a century of fearless decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your chance to create an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact-based decisions are important, and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, Indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Ethiopia (ET) || || Addis Ababa || [[mfield2]]

Req ID: 541303

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