Job Summary

Duties & Essential Job Functions

• Provides efficient, prompt, trouble free, and courteous service by serving and setting tables
• Accurately records, pre-checks, and picks up all food and beverage orders
• Serves guests their food and beverage promptly and courteously
• Sets tables as needed prior to guest arrival
• Ensures that the working area and station are stocked with “mise-en-place” and kept clean and tidy at all times
• Ensures the smooth running of the assigned station/outlet at all times
• Maintains a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly
• Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous
• Takes clear orders to kitchen production, and bar regarding beverages; registers orders according to hotel/resort procedures
• Discuss with Banquet Manager regarding last minute arrangements to co-ordinate with kitchen production
• Checks the restaurant reservations list frequently during the shift
• Ensure customer satisfaction in the conference and banqueting function by providing efficient, prompt, trouble free and courteous service, set up, breakdown of conferences, meetings, conventions, and banquets based on event orders and guest needs.
• Serves and refills food and beverage as required, and charges according to departmental procedures

Qualifications:

• Minimum Selection Criteria:
• Certificate or diploma in a related field of study from accredited institution
• Minimum 1-year experience as a waiter/ waitress for an international brand hotel
• Strong communication skills (both spoken & written – English/Amharic Languages)
• Ability to produce results on time and accurately