China Gezhouba Group Co., Ltd 1464 views

5 Reviews

Rate This Company ( 5 average based on 5 Reviews )

1. Mar 18, 2023
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2. Acvounting

   Jun 04, 2022
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   By Kidist Tariku

3. Acvounting

   Jun 04, 2022
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   By Kidist Tariku

4. Acvounting

   Jun 04, 2022
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   By Kidist Tariku

5. To whom it may concern

   Oct 25, 2021
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   By Betelhem

   BETTELHEIM ZELALEM Ethiopia. Addis Ababa/ +251964643490/ [email protected] PROFESSIONAL PROFILE A Customer-oriented individual, excellent communication skills and a passion for assisting customers as shown throughout my career path , I admire the fast- paced business environment which assisted me to develop my time- management skills, pay attention to details and excellent organizational skills, possess clear understanding of management and international treading ,am looking forward to learn more about the business world and to become a leading business professional. EDUCATIONAL BACKGROUND Guangdong University of Foreign Studies Guangzhou, China BA, the degree of bachelor of management in international business September 2014-July 2018 WORK EXPERIENCE • May 2017 – January 2019 Customer Service Representative - Great world trading Limited company, China ➢ Handling B2B and B2C business inquiries through phone and e-mail ➢ Acting as a point of contact for key customers with the company ➢ Following up with customers to ensure a high rate of satisfaction ➢ Translating communication from Amharic to English and vice-versa ➢ Ensuring translated content maintains its original format and meaning ➢ Using multiple dictionaries for the accurate translation of technical terms. ➢ Acknowledging and resolving customer complaints in English language. ➢ Handle all customer relation issues in a gracious manner and in accordance with company policies. ➢ Resolve all customer complaints in professional manner while prioritizing customer satisfaction. ➢ Reconciled financial system ➢ Customer satisfaction with services. • March 5 2019 - June 1 2021 FREELANCE MARKETING CONSULTANT at (ZEHRA YASIN SHURA COFFEE EXPORTER) ➢ Conduct marketing research to identify leading coffee importing countries and pursue commercial opportunities ➢ Study exporters of Ethiopian coffee profile and operations to understand their market needs according to the type of coffee. ➢ Develop and implement a marketing strategy according to objectives and budget ➢ Prepare detailed proposals and marketing plans ➢ Advise on branding, positioning, communications and other marketing issues ➢ Give direction to marketing efforts with the most effective methods and tools ➢ Liaise with marketing department and external vendors ➢ Monitor marketing projects and analyze results ➢ Write reports with suggestions for improvements and new ideas COMMUNITY SERVICE ➢ Co-organizer, Ethiopian culture in Guangdong university of foreign studies from 2014-2018 ➢ English teacher in prestige academy 2015-2018 REFERENCE ➢ Great world treading limited company [email protected] Phone number +8618100252293 ➢ ZEHRA YASIN SHURA coffee exporting company Phone number +251911206355 ACCOMPLISHMENTS ➢ Named “Employee of the year in 2018” ➢ Managed more than 20 customers during demanding SEASONS event in an effective and gracious manner. ADDITIONAL SKILLS ➢ Communications kills and Customer Service -teamwork and leadership ➢ Trade Negotiation and sales. ➢ Computer skills (Microsoft word, EXCEL etc.) ➢ Digital skills (Google analytics, social media etc.) intermediate LANGUAGE ➢ Amharic – Native language ➢ English- Fluent, advanced reading and writing ➢ Chinese-Basic