Job Description
- Understand types, nature responsible department or personnel enquires to be attended.
- Ensure customer satisfaction, handle customer inquiries and provide administrative support.
- Interface with customers and IBOs to handle both pre-sales and post-sales service functions
- Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner
- Assist in product purchasing and registration, e-pin delivery and authentication activities, provide pricing information, determine appropriate shipping methods for packages, etc.
- Handle incoming phone calls related to any customer enquire, register them and deliver appropriate service
- Contact customers regarding schedule cancellations, any updates, product pick-ups, training start-ups, etc.
- Coordinate, analyse, and improve customer service functions to meet company goals
- Assist the customer service team as needed
- Perform any other related task as asked by your supervisor
Job Requirements
- BA degree the in front office, marketing, communication, or any other related field of study with proven experience as a customer service agent
- Outstanding communication and negotiation ability
- Well-organized and Customer-oriented behaviour with multi-tasking skills
- Able to handle stress, remain calm and Problem-solving ability
Interested and qualified applicants send your resume and credentials through company email [email protected] by inserting the position you are applying for- on the subject line.
More Information
- Address Ethiopia
- Experience Level Junior
- Total Years Experience 0-5
