About the Job
Overseeing the dispute resolution process, providing guidance and support to the team in resolving disputes effectively, building collaboration with FIs, banks, merchants, and cardholders, analyzing trends for process improvements, developing proactive dispute prevention strategies, updating policies to ensure compliance, handling complex cases efficiently, addressing late settlement issues for timely processing and customer satisfaction while maintaining compliance with regulations and industry standards.
About You
- BA/MBA/MA in Accounting, Economics, Management or related fields of studies
- 8/6 years of relevant work experience out of which 3 years in senior officer positions.
- Competence MS Office, Enterprise risk and ethical behavior
Required Skills
- Communication
Qualified candidates are invited to submit their application with non-returnable CV, educational qualifications and work experience to [email protected], stating the title of the position clearly on the subject line. Qualified female applicants are highly encouraged.
*Please be aware that it is mandatory to attach your credentials (educational qualifications and work experience) along with your CV. Submitting only your CV is not sufficient.
*Please be advised that all applicants’ Educational Credentials will be verified with the respective higher institutions.
More Information
- Address Ethiopia
- Experience Level Senior
- Total Years Experience 5-10
