About Us:

Haile Hotels and Resorts Group, inspired by the Ethiopian Legend long-distance runner Major Haile Gebreselassie and his famous phrase “It is Possible!”, is a thriving hospitality company revolutionizing the industry across Ethiopia and East Africa. We aim to become the leading Indigenous hotel chain developer and operator in East Africa

Major Duties & Responsibilities:

• Ensure the   night shift Resort’s operation runs smoothly
• Prepare and submit financial, police, and incident reports on time
• Make yourself fully familiar and proficient with the Front Office & other operation departments’ activity.
• Supervises and participates in the prompt and courteous late-night and early-morning check-in, a check-out.
• Records in the logbook any incidents occurred in the resort and follows-up with the department concerned
• Communicates open and closed dates, availability, and condition of rooms to appropriate individuals
• Knows current room availability, and is familiar with future availability, eliminates any kind of reservation errors that might be happening at night
• Controls and verifies room rates, and brings rate changes to the attention of the Front Office Manager
• Provide accurate board reports
• Utilizes supervisory  skills and motivation   to maximize employee   productivity   and satisfaction
• Handle guest complaints at night time
• Achieves customer satisfaction and room revenue goals by supervising night shift front office team
• Ensures that guest mail and messages are delivered promptly
• Ensure all guest requests at night time are handled properly and go beyond your call of duty to meet customers’ need
• Prepare a very accurate night audit report and produce on-time reports from the PMS
• Oversees the proper handling of pity cash, advance payment, and cash drops
• Checks discounts, billing instructions, and ensures front office operation are in line with the Resort finance policy
• Work with the accounting department on any financial incidents happen at night time
• Brings major needs for repair to the attention of the General Manager
• Keeps effective key control
• Handle guest visitor requests per the Resort standard
• Prepare   a police report and provide an on-time report for the local police station
• Ensure the Resort’s safety at night time by working closely with the security manager and performing a regular patrol
• Make sure all in-house guests are registered per the standard provided and verify PMS.

Job Information

Job Title: Night Manager & Auditor

Place work: Haile Resort – Jimma

Salary: Attractive

Employment Type: Full-time

Job Level: Junior Level (2-3 years)