Summary
An Assistant Housekeeping & Laundry Manager is responsible for assisting with overseeing housekeeping & Laundry operations to deliver an excellent Guest and Member experience while monitoring housekeeping & Laundry standards and assisting the Executive Housekeeper.
Roles & Responsibilities
As an Assistant Housekeeping & Laundry Manager, you will be responsible for assisting with overseeing housekeeping & Laundry operations to deliver an excellent Guest and Member experience.
An Assistant Housekeeping & Laundry Manager will also be required to assist the Executive Housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Assist with overseeing housekeeping & Laundry operations
- Operate within departmental budgets through effective stock and cost controls and well managed schedules
- Support departmental targets and objectives, work schedules, budgets, and policies and procedures
- Monitor the appearance, standards and performance of the Housekeeping & Laundry Team with an emphasis on training and teamwork
- Ensure the smooth laundry operation in close consultation with other work units
- Follow and ensure Laundry Machines periodic preventive maintenance is timely handled
- Ensure team members have an up-to-date knowledge of all room categories and amenities
- Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Conduct shift briefings and ensure proper shift handover
- Ensure ongoing training to support Executive Housekeeper
- Ensure communication meetings are conducted and post-meeting minutes generated
- Manage staff performance issues in compliance with company policies and procedures
- Support managing, training and developing the Front Office team
- Assist other departments wherever necessary
About You
An Assistant Housekeeping & Laundry Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Level V or B.A. Degree in Hotel operation or relevant fileds of study
- A minimum of 5 years Housekeeping & Laundry operations experience in the hotel/leisure/retail sector in a supervisory capacity
- High level of commercial awareness and cost control capabilities
- Excellent leadership, interpersonal and communication skills
- Committed to delivering high levels of customer service
- Ability to work under pressure
- High level of IT proficiency
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
Requirement Skill
Active listening
Excellent interpersonal and communication skills required
Analytical and problem-solving skills
Ability to coordinate multiple tasks and work under pressure.
How To Apply
Interested and Qualified applicants can send their CV Only (Maximum 5 pages) to the Office of Director of Human Resources, Hilton Addis Ababa
More Information
- Address Addis Ababa
- Experience Level Senior
- Total Years Experience 5-10
- Qualification BA/BSc
