About the Job
Job Summary:
We are looking for a skilled and empathetic Call Center Representative to join our team in delivering outstanding customer service. This role requires managing diverse customer interactions with professionalism and empathy, ensuring a seamless and positive experience. As a Call Center Representative, you’ll play a crucial role in resolving complex issues, answering inquiries, and providing support that consistently exceeds customer expectations.
Key Responsibilities:
- Manage Inbound and Outbound Calls: Handle high-volume calls efficiently and empathetically, always maintaining professionalism.
- Deliver Exceptional Customer Support: Listen actively to customers, identify their needs, and provide solutions that meet or exceed expectations.
- Resolve Complex Issues: Address customer complaints, troubleshoot effectively, and resolve issues with patience and courtesy.
- Ensure Positive Customer Experiences: Strive to leave every customer feeling heard, valued, and satisfied after each interaction.
- Upsell and Cross-Sell (when applicable): Suggest relevant products or services that can enhance the customer experience.
- Document Interactions: Accurately log interactions, feedback, and resolutions for tracking and reporting purposes.
- Follow Escalation Procedures: Escalate unresolved issues to higher-level support and ensure quick, efficient handling.
- Provide Product/Service Information: Stay updated on product knowledge and effectively communicate features and benefits.
- Adhere to Protocols: Follow company policies, procedures, and compliance guidelines to ensure ethical handling of all interactions.
Work Environment:
- This position is typically based in a call center environment, requiring flexibility to work shifts, including evenings and weekends as needed.
- Location Preference: Candidates in Goro, Koye Feche, Tuludimtu, Summit, Bole, and surrounding areas are preferred.
- Remote Work Eligibility: Must have a reliable internet connection and a PC to support remote work .
Job type: Contractual
Number of people required: 5
About You
Education:
- Bachelor’s degree in any field (Fresh graduates)
Key Skills and Qualifications:
- Exceptional Communication Skills: Fluent English with clear, professional verbal and written communication is required.
- Multilingual Skills (Plus): Proficiency in Tigrigna and Oromia is a strong advantage.
- Problem-Solving Abilities: Strong analytical and troubleshooting skills to handle customer concerns effectively.
- Patience and Compassion: Ability to remain calm and helpful in high-pressure situations.
- Customer-Centric Approach: A strong passion for delivering top-tier service and going the extra mile for customers.
- Multi-tasking and Organizational Skills: Able to manage multiple customers and tasks simultaneously, with attention to detail.
- Technical Proficiency: Experience with CRM systems, call center software, and troubleshooting via phone, chat, or email.
- Computer Literacy: Good typing skills are essential.
Required Skills
- Troubleshooting
- Analytical skills
- Customer Relationship Management (CRM)
- Communication
- Attention to detail
- Problem solving
Applicants can apply through [email protected] or [email protected]
Applicants should mention the positions they are applying for in the subject section of the e mail
More Information
- Address Ethiopia
- Experience Level Junior
- Total Years Experience 0-5
