Customer Service Officer 53 views

The Customer Service Officer (CSO) is the face of the company, providing exceptional customer support through various channels. You will be the primary point of contact for customers with questions, concerns, or requests, ensuring their satisfaction and building positive relationships.

Responsibilities:

• Respond to customer inquiries promptly and professionally through phone, email, chat, or in-person interactions.
• Coordinating the comprehensive lifecycle of agricultural inputs (seeds and PICs bags) through project training, marketing coordination, and streamlined logistics.
• Tracks and analyzes sales data for a diversified product portfolio encompassing vaccines, agricultural inputs (seeds and PICs bags), and generates comprehensive sales reports.
• Coordinating End-to-End Agribusiness Operations.
• Effectively diagnose and resolve customer issues, striving for first-contact resolution whenever possible.
• Provide accurate and up-to-date information on our products, services, and policies.
• Build rapport with customers, demonstrating empathy and excellent communication skills.
• Actively listen to customer concerns and feedback, identifying opportunities for improvement.
• Document customer interactions and maintain accurate records.
• Contribute to a positive and professional work environment.
• May escalate complex issues to the appropriate team members for further resolution.
• Stay up to date on company policies, products, and services through ongoing training.

Strategic Partnership Development:

• Identify pain points and unmet needs.
• Insights can reveal potential partners whose products or services could complement the company’s offerings and address customer needs more comprehensively.
• Sharing customer feedback with partners helps them understand customer needs and improve their offerings.

Business Development

• Communication and Relationship Building.
• Problem-Solving and Analytical Thinking.
• Providing Customer Insights.
• Facilitating Customer Introductions.

Education

• Bachelor’s degree in Marketing Management, Business Administration and related fields.

Experience

• Experience in managing customer interactions, understanding client needs, and driving sales performance.

Expertise

• Customer Relationship Management
• Active Listening & Issue Resolution
• Conflict Handling & Patience
• Problem-Solving & Decision-Making
• Technology Proficiency
• Teamwork & Independence