Customer Support Officer 24 views

Job Summary

We are looking for a customer-focused and proactive Customer Support Executive to provide excellent support to our customers. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience. Fluency in Afan Oromo (Oromifa) is required to effectively support customers across different regions.

Key Responsibilities

• Handle customer inquiries via phone, email, chat, or in person in a professional and timely manner
• Provide accurate information about company products, services, and processes
• Resolve customer complaints and issues efficiently, or escalate when necessary
• Follow up with customers to ensure issues are resolved, and satisfaction is achieved
• Collaborate with internal teams to resolve customer concerns
• Meet individual and team performance targets and service level standards
• Contribute to improving customer support processes and customer experience

• Bachelor’s degree or Diploma in Business Administration, Management, Marketing, or related field
• 0-1 years of experience in customer support, customer service, or call center roles
• Fluency in Afan Oromo (Oromifa) is required
• Good communication skills in Amharic and English are preferred
• Strong interpersonal and problem-solving skills
• Ability to handle customers professionally and calmly
• Basic computer skills and familiarity with Microsoft Office