About the Job
ABOUT FIRST CONSULT
First Consult is a leading economic development consulting firm implementing projects in Ethiopia. Founded in 2006, First Consult (FC) has grown to design and implement projects across the agriculture, manufacturing, and service sectors. Our multidisciplinary teams combine a capacity to execute with clarity of the local context. We have delivered at-scale real impact in terms of jobs & wealth creation, business formation & growth, and investment attraction & mobilization.
POSITION SUMMARY
The IT Specialist will be crucial in managing and supporting the IT infrastructure. This position involves overseeing Office 365 tenant, Microsoft Server for Active Directory, DNS, and DHCP, as well as managing cloud-hosted websites and ensuring the smooth operation of shared resources. The ideal candidate will have a strong background in IT systems administration, troubleshooting, and vendor management., s/he will play a key role in driving innovation and ensuring the smooth and optimal operation of First Consult’s technology systems.
DUTIES AND RESPONSIBILITIES
- Manage and maintain Office 365 tenant, including user management and security settings.
- Administer Windows Server for Active Directory, DNS, and DHCP services.
- Oversee cloud-hosted website performance and security.
- Configure and administer Wi-Fi routers and access points.
- Assist with virtual meetings and conferences, including configuring video conferencing tools
- Support IT onboarding of new Staff.
- Assist with IT onboarding for new employees, ensuring smooth setup of systems and access.
- Create and manage new staff’s door access permissions, including fingerprint registration.
- Regularly monitor and maintain NVR and CCTV systems to ensure functionality.
- Implement and oversee backup and recovery procedures for critical IT systems.
- Provide help desk support to all staff for desktops, applications, printers, and network issues.
- Support onsite and remotely for branch offices.
- Manage computer maintenance and hardware/software troubleshooting.
- Configure email client software, including Outlook.
- Ensure smooth IT operations by collaborating with internal teams.
- Provide support and administration for ERP systems, including system administration and user training.
- Prepare user-friendly guides and documentation for various IT operations.
- Administer and maintain LAN/WAN network infrastructure, ensuring reliability and security.
- Monitor and troubleshoot network issues as they arise.
- Support data center operations, including server management and inventory tracking.
- Assist in planning and implementing data center upgrades.
- Prepare specifications for IT equipment and software.
- Assist in vendor evaluations and procurement processes.
- Manage inventories, including hardware and software licenses and warranties.
- Perform any other tasks as assigned by management.
About You
Education:
- Master’s or bachelor’s degree in information technology, Computer Science, or a related field.
Experience:
- Minimum of 3 years of experience for a master’s degree or 5 years of experience for a bachelor’s degree.
Skills:
- Extensive knowledge of security system principles and network protocols.
- Expert in Microsoft Windows Servers, active directory, Microsoft 365, and Office Suite.
- Excellent verbal and written proficiency in English.
- Experience with Enterprise Resource Planning (ERP) systems Implementation and support.
- Excellent problem-solving and troubleshooting skills.
- Strong communication, interpersonal, and leadership skills.
- Ability to work independently and as part of a team.
- Proactive and results-oriented with a strong work ethic.
- Openness to new technologies and a willingness to learn.
- Ability to identify and prioritize urgent tasks and to concurrently work on multiple tasks.
Required Skills
- Troubleshooting
- Microsoft Office Pack: Word, Excel, Access, Publisher, Outlook, Powerpoint
- Network configuration
- Network administration
Desired Skills
- Teamwork
- Communication
- Problem solving
- Continuous learning
All documents requested by First Consult at various stages of the recruitment process will be used for this purpose only. Competent candidates should submit their one-page cover letter and updated CVs only to: [email protected] before November 18, 2024. Candidates MUST refer to the position title ‘’ IT Specialist ” in the subject line of their email and applications.
The applicant is required to carry out his/her duties in accordance with First Consult’s Code of conduct, HR and Safeguarding policy. All applicants should be aware that our organization is committed to safeguard our programme participants, staff, representatives of the organization and community members we work with is our top priority in everything we do, including recruitment. By applying, you acknowledge and agree to adhere the First Consult recruitment procedure in which all offers are subject to satisfactory background checks. By submitting your application, you consent to the use of your personal data for recruitment purposes. All documents requested by First Consult at various stages of the recruitment process will be used for recruitment purposes only.
More Information
- Address Ethiopia
- Experience Level Mid level
- Total Years Experience 0-5
