About the Job
Position: IT Support Officer
Place of Work: Head Offices, Addis Ababa
Opening Date: February 14, 2026
About the Organization:
Kebronhill Microfinance Institution S.C. (KHMFI) pioneers accessible financial services, merging vision with action. Licensed by the National Bank of Ethiopia (MFI/071/2024) under Proclamation No. 626/2009, we champion community upliftment by blending profitability with social impact. Committed to regulatory integrity, we welcome Ethiopians, foreign nationals of Ethiopian origin, and organizations to join our journey. With a focus on innovation and inclusivity, KHMFI leads microfinance excellence, empowering individuals for a brighter future. Join our transformative vision and help shape a better tomorrow with us.
SPECIFIC DUTIES AND RESPONSIBILITIES
- Provide timely technical support to staff on hardware, software, network and system related issues.
- Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
- Support users in core banking systems, business applications, and digital platforms.
- Log, track, and resolve IT support tickets within agreed service timelines.
- Conduct basic user training and guidance on proper system usage and IT policies.
- Assist in maintaining availability and performance of enterprise and core banking applications.
- Support system upgrades, installations, and testing activities.
- Ensure proper system access control and user account management.
- Report recurring system issues and recommend improvements.
- Assist in maintaining LAN/WAN connectivity and network devices.
- Support internet connectivity, VPN access, and branch communication systems.
- Monitor network performance and report abnormalities to the Supervisor.
- Maintain inventory of IT equipment and assets.
- Support hardware installation, relocation, and maintenance.
- Ensure devices are maintained according to IT asset management procedures.
- Ensure adherence to IT security policies and safe computing practices.
- Assist in antivirus updates, system patching, and endpoint protection.
- Report security incidents, system breaches, or suspicious activities.
- Support data backup activities and basic disaster recovery procedures.
- Maintain support logs, technical documentation, and user records.
- Prepare periodic reports on support activities and common issues.
- Perform any other IT related duties assigned by the Supervisor.
Terms of Employment: Permanent
Salary: As per the Institution’s salary scale
Closing Date: February 24, 2026
About You
Qualifications, Experience and Skills
- MSc/BSc Degree in Information Technology, Computer Science, Computer Engineering, or a related field
- 4–6 years of relevant IT support experience in a Microfinance Institution, Bank, or other financial institution
- Strong hardware and software troubleshooting skills
- Good knowledge of Windows OS, MS Office, and email systems
- Basic understanding of networking (LAN/WAN, Wi-Fi, VPN)
- Experience supporting financial or core banking applications is an advantage
- Knowledge of IT helpdesk/ticketing systems and incident resolution
- Understanding of user access control and basic information security practices
- Ability to install, configure, and maintain end-user devices
- Good communication, problem-solving, and customer service skills
- High integrity with attention to data confidentiality
Requirement Skill
Troubleshooting
Attention to detail
Good listening and problem-solving skills
How To Apply
Qualified candidates should submit their CV, cover letter, credentials, and three professional references to: [email protected]
More Information
- Address Addis Ababa
- Experience Level Mid level
- Total Years Experience 0-5
- Qualification BA/BSc
