About the Job
Job Summary:
The Customer Service Officer is responsible for delivering excellent customer service to clients and independent business owners. This role involves managing customer inquiries, providing support, and ensuring customer satisfaction by addressing concerns and resolving issues promptly. The agent collaborates with other departments to enhance the overall customer experience and support the company’s growth.
Key Responsibilities:
- Customer Support:
- Respond to inquiries via phone, email, and Telegram promptly and professionally.
- Provide accurate information about the product and services.
- Assist customers in navigating the company’s network marketing platform.
- Resolve complaints efficiently, escalating complex cases when necessary.
- Relationship Management:
- Build and maintain strong relationships with customers and independent business owners.
- Gather feedback to identify areas for improvement in service delivery.
- Collaborate with marketing and training teams to enhance customer engagement.
- Administrative Duties:
- Maintain up-to-date customer records
- Using the CFS application, give prompt responses to the customers.
- Prepare reports on customer service activities and performance metrics.
- Assist in developing customer service policies and training materials.
- Sales Support:
- Support Independent Business Owners by identifying potential leads.
- Provide E-pin vouchers to customers on timely basis.
- Making registration of new customers properly.
- Continuous Improvement:
- Stay informed about industry trends in personal development training.
- Suggest improvements to customer service processes and workflows.
- Participate in training sessions to develop skills and knowledge.
About You
Qualifications:
- Education:
- Bachelor’s degree in Business Administration, Communications, Marketing, or a related field preferred.
- Experience:
- Proven 4 year and more experience in customer service and related field, preferably within training, and consultancy or any hospitality industries.
- Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office Suite and relevant software.
- Ability to use cash register machines.
- Personal Attributes:
- Customer-focused mindset with a passion for helping others.
- Positive attitude and proactive approach to problem-solving.
- Team player with the ability to work independently.
- Strong attention to detail and organizational skills.
Required Skills
- Office suites (MS Office, iWork)
- Customer Relationship Management (CRM)
- Communication
Interested and qualified applicants send your resume and credentials through company email [email protected] by inserting the position you are applying for- on the subject line.
More Information
- Address Ethiopia
- Experience Level Junior
- Total Years Experience 0-5
