Monitoring, Evaluation, Accountability C Learning (MEAL) or Knowledge Management C Learning (KML) Coordinator (TBD) 22 views

Job Title: Monitoring, Evaluation, Accountability C Learning (MEAL) or Knowledge Management C Learning (kML) Coordinator (TBD)

Location: Addis Ababa with possibility of travel to the field support

Status: One year contract with possible extension

Start Date: February 2026

Reports to: Executive Director

Salary: Commensurate with qualifications and experience, based on the organization’s salary scale.

About Citizen to Citizen (C2C) Development Organization

Citizen to Citizen (C2C), locally known as Zegoch Lezegoch (ZlZ), is a National Ethiopian civil society organization registered under Proclamation No. 1113/2019. C2C works in crisis-affected areas to catalyze people-driven initiatives that address immediate humanitarian needs while tackling root causes of vulnerability. Our mission is to strengthen community resilience, self-reliance, and collective action through locally led responses that complement broader relief and recovery efforts.

C2C currently operates in the Amhara Region and Southern Ethiopia (Gamo and Gofa zones) and scaling to Tigary and Afar through our scaling out partners. At the heart of our programming is the Irsho/sclr approach – a community-led response to crisis model that empowers mutual aid groups to identify priorities, mobilize local capacities, and implement context-specific solutions. This approach builds on Ethiopian traditions of solidarity and mutual support emphasizes innovation, adaptability, dignity and interconnectedness.

As a learning-oriented organization, C2C values collaboration, creativity, and accountability. We seek committed professionals who share our vision of community-led development models and are motivated to strengthen people-centered responses in complex and dynamic contexts.

Job purpose – The role holder will lead efforts to embed continuous learning, adaptive management, and evidence-based decision-making across C2C programs. Working collaboratively with technical teams and partners, to define key learning questions, document emerging practices, and integrate learning into planning, implementation, and review processes.

Key Responsibilities and Accountabilities:

• Design and Implement Learning Agenda: Develop and execute a robust learning and knowledge management strategy that promotes adaptation, innovation, and collaboration across programs.
• Knowledge Tools C Systems: Create practical tools and processes for capturing, managing, and disseminating qualitative and quantitative evidence, including learning briefs, case studies, and success stories.
• Facilitate Learning Platforms: Organize planning sessions, reviews, and knowledge-sharing forums to strengthen peer learning and foster innovation.
• Capacity Strengthening: Provide demand-led training, mentoring, and coaching on knowledge management, adaptive management, and participatory monitoring for staff, partners, and community actors.
• Communication C Visibility: Oversee content for the organization’s website, newsletters, social media, and learning publications to amplify community voices and program impacts.
• Donor Engagement C Reporting: Monitor donor learning priorities, support concept note and proposal development and ensure timely synthesis of evidence for reporting and stakeholder engagement.
• Data C Evidence Systems: Strengthen data collection, documentation, and analysis processes; support studies and learning-focused assessments aligned with C2C’s Irsho methodology.
• Representation C Collaboration: Participate in donor-funded learning events, coordination forums, and partnerships to advance C2C’s mission and share best practices.

Required qualifications and skills

• A minimum of ten years of post-graduate professional experience, including at least five years in knowledge management, organizational learning, strategic learning, or related roles within an international development or humanitarian context.
• Strong conceptual understanding of monitoring, evaluation, and learning, with demonstrated experience in integrating learning into program implementation.
• Proven experience in compiling and presenting qualitative and quantitative data for donors, government counterparts, and other stakeholders.
• Demonstrated ability to facilitate group processes, workshops, meetings, and learning events that result in shared understanding, clear action points, and strong outcomes.
• Proven experience in capacity strengthening through training, mentoring, and coaching, using adult learning and participatory methodologies.
• Excellent written and oral communication skills, with strong analytical and interpersonal abilities.
• Ability to manage multiple priorities in a fast-paced and evolving environment, with strong attention to detail and time management skills.
• Ability to work effectively both independently and as part of a team.
• Proficiency in Microsoft Word, Excel, PowerPoint and Power BI management.
• Education: Bachelor’s degree in organizational learning, knowledge management, monitoring and evaluation, development studies, or other related area of expertise; Master’s degree strongly preferred

Preferred Knowledge, Skills and Abilities:

• Strong background in monitoring, data capture, evaluation, and analysis of development or humanitarian programs.
• Experience working with a wide range of stakeholders, including government institutions, national and international NGOs, donors, and community-based organizations.
• Demonstrated experience in qualitative and quantitative data synthesis, including use of key informant interviews, focus group discussions, and participatory tools.
• Knowledge of or experience working in Ethiopia, with exposure to conflict-affected contexts, peacebuilding, or social cohesion programming.
• Strong writing, presentation, and communication skills, with experience translating learning into clear and compelling knowledge products.
• Experience using ICT and digital platforms for learning, MEL, project management, and communication.