National Sales Manager 92 views

KAKI MOTORS is an official dealer and assembler of ISUZU vehicle in Ethiopia. KAKI is also engaged in different business lines including import, export, metal fabrication, after sales services and cargo freight transport operations. The company wishes to employ a qualified professional for the National Sales Manager position.

General Duties and Responsibilities:

Manage the entire activities of the sales department, provide leadership expertise in providing efficient and focused sales strategies, plan, implement and direct the sales activities so as to achieve the company business strategy, growth and profit objectives.

Specific Duties and Responsibilities:

• Develop annual sales plans and submit to the DGM, Commercial for his approval.
• Prepare annual sales and marketing strategy and budget, and continuously monitor and report on its achievements on a weekly, monthly, and annual basis.
• Develop sales policies, and procedures.
• Map potential customers and develop leads to generate new sales opportunities.
• Present sales, and expenses reports and realistic forecasts to the DGM, Commercial.
• Lead the sales team members to ensure compliance to all organizational policies and procedures and monitor the overall sales performance.
• Ensure compliance of sales operation to all legal commercial laws and procedures, and duties, licenses and restrictions.
• Liaise with marketing department to ensure effective marketing, advertising, and communications programs and strategies are conducted.
• Monitor all sales transactions and review all customer response for all orders and payments and resolve all customer issues.
• Oversee that advertising and promotion activities including print, online, electronic media, promotional materials, and trade fair are properly managed.
• Build and promote strong, long-lasting customer relationships by understanding and meeting their expectations.
• Oversee customer inquiries are appropriately responded to in a timely manner.
• Maintain accurate customer records of customers and establishes customer relations.
• Review sales performance trends and devise ways to increase the market share.
• Lead on customer satisfaction surveys and report to management to inform on implications on future sales strategies.
• Coach and support sales staff members to enable them achieve sales goals.
• Organize staff training programs in collaboration with HR department.
• Conduct employee performance appraisal periodically to evaluate how well employees have completed their duty and to take any needful action accordingly.
• Prepare periodic reports for submission to the DGM, Commercial.