Operational Manager 26 views

Job Overview:

The Operational Manager oversees the smooth day-to-day operations of a commercial center, with a special emphasis on monitoring company-owned enterprises and organizing events.

Key Responsibilities:

1. Business Operations Management:

• Manage daily operations of company-owned businesses.
• Develop strategies to increase efficiency and profitability.
• Monitor and assess business performance.
• Maintain compliance with safety, health, and legal standards.
• Implement and monitor standard operating procedures (SOPs).

2. Event Planning and Management:

• Plan, coordinate, and execute events within the commercial center
• Communicate and cooperate with external vendors, contractors, and partners for event execution.
• Create marketing plans for events.
• Oversee event budgets, timelines, and logistics.
• Evaluate the success of events using metrics

3. Team Leadership and Development:

• Provide training, support, and development opportunities for staff
• Promote a good and stimulating work environment.

4. Customer Experience & Service Quality:

• Ensure good customer service standards.
• Improve client satisfaction by obtaining feedback and responding to complaints promptly.
• Implement strategies to improve the customer experience.

5. Financial & Budget Management:

• Work with finance teams to develop, manage, and monitor operational budgets
• Drive revenue growth through optimization of pricing strategies, promotions, and cost control measures.
• Analyze financial reports and use data to recommend operational improvements and business strategies.

6. Stakeholder Relations & Reporting:

• Assist with operational concerns for company-owned enterprises and events.
• Regularly report on operational performance, event outcomes, and financial results to top management.
•  Strengthen connections with important stakeholders, including renters, suppliers, and local authorities.