Part Manager 110 views1 application

KAKI PLC is an official dealer and assembler of ISUZU vehicle in Ethiopia. It is also engaged in different business lines including import, export, metal fabrication, after sales services, and cargo freight transport operations. The company wishes to employ a qualified professional for the Part Manager position.

General Duties and Responsibilities:

Responsible to control the flow of parts from distribution to the point of sales; and to perform sales activities that increase customer satisfaction and Isuzu genuine parts sales, while maintaining company policy and procedures.

Specific Duties and Responsibilities:

• Develop and implement marketing programs and objectives to increase the sales and develop and implement sales forecasts for the Parts business.
• Follow up monthly report & share after sales data with ISUZU Dubai (IIF).
• Monitor and control order/sales data to maintain an appropriate level of inventory.
• Ensure that effective delivery schedules for back ordered parts to ensure they are delivered by the due date.
• Ensure that services are provided to customers who visit the service shop to purchase parts, and sales are performed after correctly identifying the part number of the part required by the customer.
• Monitor customers are explained about the advantages of using Isuzu genuine parts in an effort to increase sales of Isuzu genuine parts.
• Ensure that favorable relationship is established and maintained between the part sales, the warehouse staff and service shops to ensure the distribution of Isuzu genuine parts to the point-of-sales.
• Plan and coordinate with vehicle sales team to make a regular visit to fleet customers who may have their own workshop to gain an understanding of their parts needs.
• Act as a point of contact for local parts dealers and non-franchised service shops; perform ordering, sales, delivery of parts, and collection of accounts receivables.
• Ensure that all activities performed are directed at expanding parts sales at the service shop.
• Ensure that the work environment is neat, organized and as clean as possible at all times
• Ensure that parts are stored correctly to prevent damage and losses.
• Identify fast versus slow movers and maintain appropriate stock levels of each.
• Provide accurate sales reports each week, together with an overview of marketing and sales activities.
• Monitor current customer base and recommend strategies to attain more customers and ensure optimal level of customer satisfaction.
• Train all employees to work efficiently with all customers and parts and ensure effectiveness of all warehouse operations according to objectives and prepare appropriate forecasts.
• Identify and resolve all issues in parts department and ensure achievement of all short and long-term objectives.
• Coordinate with the storage facility of the company, to ensure that the parts are stored properly and easy to locate.
• Place orders to the Commercial Business unit on the requirements of the parts.
• Ensure that the sales outlet has the right parts mix and inventory level to meet demand for servicing, repairs and sales to third parties.
• Analyze stock usage to identify fast-moving parts and products that are only required occasionally
• Build good relationships with their customers, meet them to discuss their parts requirements and agree terms, such as stock levels, discounts and delivery methods.
• Develop customized service levels, such as online ordering, dedicated stock, scheduled deliveries and an emergency parts service.
• Ensure that every member of the team complies with the safety and health guidelines of the company.
• Maintain a safe, clean and well-organized work-environment through consistent application of 5S (Sort, Set in Order, Shine, Standardize, and Sustain).
• Monitor to ensure that staff do wear uniforms and badge every day identifying them as Isuzu parts sales people.
• Conduct employee performance appraisal periodically to evaluate how well employees have completed their duty and to take any needful action accordingly.
• Prepare performance reports for submission to the Director, After-Sales Business Unit.