RECEPTIONIST 67 views

POSITION SUMMARY

• The receptionist is to manage the guest reception and lobby area management of the company, including telephone operator services.
• The receptionist is also expected to perform board meeting rooms (conference rooms) support-related services.
• The Receptionist is expected to adhere to the systems, policies, and procedures of all support service activities and executive secretaries.

DUTIES AND RESPONSIBILITIES

Office Coordination

• Maintains reception / lobby area cleanliness and security by coordinating the incoming and outgoing guest.,
• facilitate meetings and conference rooms when requested.
• Organize proper documentation of incoming and outgoing documents – letters, envelopes, and other messages when required.
• Coordination of the communication and message handover and delivery by the head office, branch office, and guests.
• Perform secretarial support services, including email communication (at times requested).
• Safeguards the company’s working properties inside the reception / lobby area.
• Supervise the cleanliness and organization of the lobby and supervise the office refreshment service of the conference room (i.e, supply of water/tea/coffee)

Reception

• Welcomes visitors, provides them with information, and directs them to the appropriate staff member.
• Maintains visitors’ logbook – recording all relevant information and distributing visitors’ badges. (when required and requested)

Switchboard

• Answers and redirects incoming calls and answers callers’ questions.
• Take messages and transmit telephone messages to the concerned.
• Ensures lines are functioning properly at all lines, coordinates with the IT team when problems occur.

Additional Duties

• Perform other duties as required.

• 1st Degree in Social Science Fields or Diploma in Office Management, Secretarial Science, or Other related fields from a recognized college, plus Telephone Operator Training Certificate is advantageous.
• 1 Year Experience for Degree Holder or 3 Years Experience for Diploma Holder
• A candidate should have a good command of English
• Good customer handling, basic Computer Knowledge
• Presentable physical appearance