Receptionist 36 views

LonAdd HR Consultancy Plc (www.lonadd.com) is a Recruitment & Outsourcing Company based in Addis Abeba, Ethiopia, with branch offices in Dukem, Hawassa and Bahir Dar. We are looking to recruit Receptionist to join On Behalf of Our Client.

Job Location: Addis Ababa

Number required:- 1 (One)

Job Purpose:

Main Duties

• Hand over at shift change
• Print lists for the work flow
• Receive guests
• Check guests in and out
• Take valuables to put into safe from room guests
• Order VIP guest treatment
• Take reservations
• Receive phone calls
• Arrange any kind requests for hotel guests
• Taking care of lost and found

Specific Duties and responsibilities

• Hand over at shift change. Make sure to know what happened in previous shift.
• Read the logbook at beginning of shift (read logbook entries up to two preceding days) and acct accordingly.
• Carry out wake up calls according to guests’ request.
• Prepare following lists: house guest list for housekeeping, breakfast list for restaurant, daily sales summery for GM and finance, police report for the police station arrival list and daily residence summery for workflow.
• Note to housekeeping and restaurant about VIP guests one day prior to guest arrival.
• Be informed about room condition (occupied/unoccupied/out of order) from the chambermaids.
• Welcome and treat checking in guests with a polite manner.
• Be sure guest checking in has signed the guest ledger and you a passport copy has been taken.
• After registering guest, give a small overlook about the Inn, breakfast time, check out time, and where guest can find bar, restaurant, sauna and billiard rooms.
• Inform guest that they shall call reception should they have any questions.
• File the signed guest ledger by the guest room file.
• Show the guest where the lift is and ask for luggage help, whish a pleasant stay.
• Take reservations and carefully listen to guest’s requests.
• Give any information over the phone about room price including breakfast, room standards, payment facility, airport transport, and matters of payment.
• Give a written confirmation right away through fax or e-mail.
• Receive phone calls and handle guests according to request.
• Be selective about information given to guest (other restaurants, shops, markets etc.)
• Do not give out any information about room guests to third parties, unless it is known that this person is allowed to receive information (if the guest has specified to pass on information or if initial room booking was made by another person).
• Taxis for customers shall be well selected – yellow taxis only.
• Check out guest, ask if they had a pleasant stay and if they need a taxi.
• Check out guest. Be sure they have paid everything & paid according to the country Government rules & regulations.
• Properly file checked out guest with all their history.
• Write headed letter and hand to sign to the finance head for credit collection.
• Credit collection letter shall be on headed paper & given for immediate supervisor signed and shall have attached: guest ledger, vat invoice, passport copy of guest, letter of the company stating credit collection.
• Make sure walk in guest pay in advance or at time of leaving the hotel and documents are completed.
• Handover the cash & credit cards sales to the main cashier with receipt and signature early in the morning.
• Note any kind of payment problems to the immediate supervisor.
• Record any bills from restaurant and bar with guest’s signature on the main invoice and place in room file. Add any other costs (laundry, sauna etc.). Be sure the right invoice is charged to the right room and in the right room file.
• Record the outstanding payments, credit collections, or credit card problems in a written form to the immediate supervisor.
• Lost and found shall be updated with the house keeping coordinator day to day & inform immediate supervisor.
• Inform departed guests on any lost and found item. Ensure lost item is kept in the lost and found cupboard and is registered on the designated list.
• Petty cash and daily sales count while handover is requested to write the right amount properly in handover format.
• At shift end hand over entire sales, cheques, or cash to main casher.
• Print only once in the evening Z- Report after night report, room sales report and credit card report are printed. Record amounts of sales and hand it over with signature on designated form to main casher. Make note of money shortage with signature.
• Carry out any other tasks as asked by the supervisor or GM.
• Other duties and responsibilities may be added or changed any time.

Core competencies, knowledge, and experience:

• Bachelor’s degree in business administration, Management or related fields
• 2 to 3 years of experience
• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Strong communication and interpersonal skills.