Job Description
Golden Tulip Addis Ababa Hotel is a Five Star upscale Hotel, part of international Hotel Chain, located in an expansive ground in a strategic location from International Airport, is looking for qualified candidates for the Receptionist vacant position.
Major Duties and Responsibilities:-
- Greeting guests on arrival to the hotel and making them instantly feel at ease
- Processing check-ins and explaining key facilities within the hotel including the fitness centre and on-site restaurant
- Taking bookings by phone, email or walk ins and recording all details in our online system
- Providing advice and information about local attractions, restaurants and transport options
- Creating final bills at check-out and processing payments
- Helping guests with special requests, for example wake-up services and taxi bookings
- Taking messages and passing them on to guests promptly
- Dealing with guest complaints or issues in a timely and professional manner
- Liaising with housekeeping staff to ensure rooms are available for check-in
Job Requirements
Education:
- BA / Diploma in front office operation /Hotel management or relevant field.
Experience:
- Minimum of 2 years’ hotel experience is mandatory.
skills
- Previous customer facing experience
- Smart, professional appearance
- Excellent customer service skills including telephone manner
- Experience using Guest line, Opera systems or similar hotel booking systems
Interested and qualified applicants can send their credentials on hrmanager@goldentulipaddisababa.com or submit their documents in person at the Hotel found in front of Bole Medhanialem Church on the route besides Birhane Adere Mall within Ten (10) working days from the date of this vacancy announcement.
Golden Tulip Addis Ababa Hotel
Addis Ababa
More Information
- Address Ethiopia
- Experience Level Mid level
- Total Years Experience 0-5
