Senior Travel Supervisor and ticket Agent 88 views

About Yod

Yod Abyssinia was established in 2003 with a mission to Yod Abyssinia Cultural Restaurant, one of the pioneering and most reputable cultural restaurants in Addis Ababa that has been introducing proudly the Ethiopian hospitality through diverse cuisines, culture, dance, and music for the last 20 years that meet the need of tourists, business travelers diaspora’s. Currently Yod is engaged in Cultural restaurant, International hotel, Travel and Tour and coffee processing businesses.

We are dedicated to fostering a diverse and inclusive work environment. As we continue to grow and enhance our operations, we seek skilled professionals to join our team in the following role.

Key Responsibilities

• Oversee all ticketing processes, including booking, reissuance, cancellations, and refunds, using GDS platforms such as Galileo.
• Ensure compliance with TATA BSP regulations and airline policies.
• Handle escalated ticketing issues. including complex itineraries, emergency changes, and disputes.
• Lead and mentor the ticketing team to maintain high service standards and operational efficiency.
• Provide personalized travel solutions for corporate, VIP, and general clients.
• Implement upselling and cross-selling strategies to maximize revenue.
• Reconcile ticketing transactions with IATA BSP invoices and censure timely remittance,
• Manage ADMs (Agency Debit Memos) and ACMs (Agency Credit Memos) effectively.
• Ensure team adherence regulatory requirements and industry standards
• Handle operational disruptions such as flight cancellations, schedule changes and emergencies.
• Liaise with airlines and service providers to resolve disputes and ensure customer satisfaction.
• Utilize BSP Link for reporting, reconciliation, and dispute resolution.
• Oversee system updates and ensure seamless technology integration.

Required qualifications

Education

• MA/BA degree in Business Administration or Marketing.
• IATA Diploma in Travel and Tourism or related field.
• Certified in Galileo GDS platforms (mandatory).

Experience

• 3/5 years of experience in ticketing operations, with at least 2 years in a supervisory or senior role.

Skills

• Advanced proficiency in GDS platforms such as Galileo, Amadeus, Sabre.
• Comprehensive knowledge of IATA BSP operations and compliance standards.
• Exceptional leadership, problem-solving, and communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage a team and work effectively under pressure.