Senior, Resource Mobilization & Customer Service Officer 76 views1 application

1.  Major Responsibilities:

· Ensures that branch and area targets with regard to Resource Mobilization are met

· Ensures the Implementation of VF MFI’s saving policies and procedures.

· Ensures that the deposit portfolio mix is in accordance with the institutional targets so as to mitigate the risk of capital loss

· Carries out the implementation of the areas and branch’s resource mobilization plan

· Periodically reviews resource mobilization achievement and constraints and provide feedback accordingly

· In consultation with the Resource Mobilization & branch operations department manager and partners ensure the encouragement of women’s access to WMFI’s saving services

· Put in place pro-active measures to reverse declining deposit trend, if applicable

· Assists the Resource mobilization & branch operation department manager in preparing annual plan of the Institution

· Actively markets the deposits and other products and services of the VF MFI

· Caries out focus group discussion (FGD) with prospective savers

· Conducts active marketing campaign to attract saver in consultation with Regional Office and branch offices

· Assists in market survey concerning deposit potentials of the area of operation

· Provides technical assistant to branches with regard to account opening, resource mobilization, and saving withdrawal in accordance with the established procedures and policies of the  VFVMFI

· Ensures the provision of fast and quality customer service to client

· Carry out proper customer closing account as per policy

· Reports periodically on relevant issues related to saving services, and branch financial positions regarding saving.

· Conducts field activities, such as but not limited to cash collection, account opening, withdrawal transactions in accordance with the duly set policies and procedures of the VFMFI

· Research on and write marketing intelligence and competitor analysis report for the saving  mobilization & branch operation department Manager

· Collects, compiles and analyses data to assess saving activities studies and presents report to this effect;

·Provides input, support and necessary information to branches in managing saving programs;