About the Job
Job Title: Call Center Representative
Employment Type: Full-time
Number of people required: 7
Application Deadline: May 31, 2026
Job Summary
We are looking for a motivated and customer-focused Call Center Representative to join our team. The candidate will be responsible for handling customer inquiries, responding to complaints, providing accurate information, and ensuring customer satisfaction through professional communication.
The role requires good communication skills, basic computer knowledge, patience, and the ability to work well in a fast-paced environment.
Fresh graduates are encouraged to apply. Training and support will be provided to help employees understand company services, customer handling procedures, and internal systems.
The ideal candidate should have a positive attitude, willingness to learn, and the ability to work both independently and as part of a team.
Key Responsibilities
Call Handling
- Handle inbound and outbound communications professionally.
- Respond to customer calls and messages in a timely manner.
Customer Support
- Assist customers with inquiries and support requests.
- Provide accurate information about company services and products.
Issue Resolution
- Resolve customer complaints professionally and efficiently.
- Escalate complex issues when necessary.
Product Knowledge
- Learn and understand company products and services.
- Maintain updated knowledge of company procedures and policies.
English Language Capability
- Communicate clearly and professionally in English, both verbally and in writing.
About You
Requirements
- Strong verbal and written communication skills
- Good English language proficiency
- Basic computer knowledge and typing skills
- Strong customer service and problem-solving abilities
- Ability to work in a fast-paced environment
- Patience, professionalism, and a positive attitude
- Willingness to learn and adapt quickly
- Ability to work independently and within a team
- Good time management and organizational skills
- Fresh graduates are encouraged to apply
Requirement Skill
Communication
More Information
- Address Addis Ababa
- Experience Level Mid level
- Total Years Experience 0-5
- Qualification BA/BSc
