Customer Service Executive 165 views

Jotun is one of the world’s leading manufacturers of decorative paints, marine, protective and powder coatings. The Group has 62 companies and 40 production facilities around the world, and more than 9 800 employees. Jotun is represented in more than 100 countries through own subsidiaries, joint ventures, agents, branch offices and distributors. The Jotun Group’s sales in 2018 was NOK 17.7 billion. The Jotun Group is organised into four segments and seven geographical regions, and has its head office in Sandefjord, Norway.

Provide excellent customer service to internal and external customers by liaising with customers, processing and monitoring orders, invoices, credits and complaints to ensure accurate and efficient working procedures and high level of customer satisfaction.

JOB DESCRIPTION

Responsibilities:

• Execute customer’s orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure good and efficient customer service is provided.
• Perform invoicing of Customers’ orders in an accurate and efficient manner and respecting local laws and Jotun procedures.
• Coordinate the activities within the Customer Service Department assuring that the Customer orders are processed in a timely and efficient manner, promoting lean solutions and best practices.
•  Follow up Customers’ complaints to ensure they are dealt with in a timely and efficient manner by issuing investigation tasks followed by conclusion input and raising requests for return notes and credit notes where required.
• Actively handle customers’ inquiries through e-mail, telephone or face to face in a timely and professional manner in order to provide a high-quality customer service.
• Handle customer complaints effectively by quickly understanding the issue and coming up with sound solution in order to increase customer’s satisfaction
• Verify, enter and review system prices accurately with the customer’s purchase orders and sales orders.
• Communicate with sales and customers to verify that all details are correct and clear up any missing details or inconsistencies on orders.
• Monitor daily follow up of orders and change dates if applicable to achieve correct backlog and OTIF.
• Handle approved Sales Returns with appropriate information on charges and create credit note when required.

 We can offer

• Extensive opportunities for professional and personal development, both through on-the-job training and Jotun Academy.
• A friendly and supportive working environment.
• An international corporate culture founded on our four values; Care, Respect, Loyalty, and Boldness.

Company: Jotun Ethiopia Paint Manufacturing PLC

Scope Of Work: Local

Contract Type: Regular

Education:

• Bachelor: Business Administration/Management (Required)

Language:

• Amharic, English

Work Experience:

• PF Customer Service
• Other qualifications (certificates, skills etc.):