About the Job
1. Improve customer service experience, create engaged customers and facilitate organic growth.
2. Prepare a clear customer service mission and strategies focused towards that mission.
3. Develop customer service procedures, policies and standards and submit to Deputy General Manager- operation.
4 Keep accurate records and document of customer service actions and discussions.
5 Analyze statistics and compile accurate reports.
6 Participate in the recruitment of mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
7 Study customer service developments and apply best practices to areas of improvement.
8 Control resources and utilize assets to achieve qualitative and quantitative targets.
9 Participate in the preparation of budget of the division.
10 Maintain an orderly workflow according to priorities.
11 Assist/aid other Customer Service Officers in providing high level of service to the public and internal customers in accordance with company objectives.
12 Performs other function as required.
About You
Education
BA in Marketing Management/Business Management or other related fields
Work Experience
4 Years Related Experience
Requirement Skill
Time management
Communication
How To Apply
More Information
- Address Addis Ababa
- Experience Level Mid level
- Total Years Experience 0-5
- Qualification BA/BSc
