CUSTOMER SERVICE SUPERVISOR 324 views2 applications

• Investigate customer’s problems and find solutions.
• Communicate with customers via phone, email, or letter.
• Hire, train, and terminate customer service agents.
• Provide scripts to read from during phone calls.
• Handle major incidents that cannot be resolved by agents.
• Resolve complaints and order issues.
• Ask customers to provide feedback on agents and customer service experience.
• Keep abreast of new company products and services.
• Issue refunds to customers.
• Oversee product exchanges and returns.
• Analyze data and statistics.
• Compile and print reports on overall customer satisfaction.
• Isolate and identify areas of improvement.
• Train agents on how to adequately address problem over the phone or how to write correspondence.
• Work with management on customer service initiatives.
• Utilize social media to respond to customer complaints and praise.
• Supervise customer service managerial staff.
• Train managers on how to effectively lead customer service agents.

QUALIFICATIONS

• Advanced level of English
• Bachelor’s degree in Civil Engineer, business administration, business, or related field preferred
• Two (2) years’ previous experience in customer support, client services, sales, or a related field in Real Estate
• Demonstrated and proven sales results
• Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite or similar software
• Focus on customer service
• Excellent verbal and written communication skills
•  Skill to be Persuasive and goal-oriented
• In-depth understanding of company services and its position in the market
• Excellent customer care and focus; ability to assess customers’ needs and provide correct answer, path, troubleshooting, or method for a positive customer experience
• Ability to multitask, prioritize, and manage time efficiently