Information Technology Officer 6 views

The e-Learning for Strengthening Higher Education is a project led by MoE in partnership with Mastercard Foundation, Arizona State University, and Shayashone PLC. It is one of the transformative projects under the ministry with the primary mission of supporting Ethiopian higher education institutes to realize digital education. Along this trajectory, the e-SHE addresses critical ecosystem-level issues that undermine the teaching and learning process, quality of education, and act as a barrier to the transformational aspirations of the education sector.
Building on e-SHE’s successes and lessons, the Higher Education Delivery Excellence Enhancement Program (HDEEP) aims to strengthen Ethiopia’s higher education system by addressing gaps in quality, relevance, equity, and efficiency. As an extension of the e-SHE project, the program focuses on enhancing universities’ capacity to deliver higher education reform initiatives that improve quality, access, and equity, ultimately fostering graduate employability and an entrepreneurial mindset.
Its main intervention areas include: (1) strengthening universities’ implementation capacity through delivery units, leadership development, and institutionalized teaching and learning centers; (2) developing reform-oriented policies, guidelines, and manuals to enhance quality and sustainability of higher education ; (3) building capacity in monitoring, evaluation, and data-driven supervision to improve performance; and (4) advancing leadership development to enhance governance, teaching quality, and graduate employability. Together, these interventions aim to build a more effective, inclusive, and future-ready higher education ecosystem in Ethiopia.

The Information Technology Officer will serve as a key technical professional supporting the implementation of higher education reform initiatives under HDEEP. The role is responsible for strengthening digital systems, managing institutional and program data, supporting evidence generation and policy research, and enhancing the overall digitalization of the Higher Education Delivery Unit. The role also contributes to strengthening monitoring and evaluation systems, improving data quality assurance mechanisms, and supporting evidence-informed planning and decision-making processes across the higher education sector.
The position requires strong expertise in database management, digital systems administration, data analytics, IT infrastructure support, and automation of data management processes. The IT Officer will work closely with program teams, Ministry experts, universities, researchers, consultants, and partner institutions to ensure efficient, secure, and reliable management of information systems and program data.

Key Roles and Responsibilities
The Information Technology Officer will be responsible for, but not limited to, the following duties
A. Database Design, Structuring, and Management
 Design, develop, maintain, and administer structured databases and information systems for program operations and institutional performance tracking
 Ensure proper organization, storage, backup, versioning, and retrieval of data across multiple projects and platforms
 Maintain data integrity, consistency, confidentiality, and accessibility
 Develop standardized database management protocols and documentation procedures
B. Data Management and Performance Monitoring

 Support the collection, consolidation, validation, and management of Key Performance Indicators (KPIs) related to higher education institutions
 Establish efficient systems for data tracking, archiving, and reporting
 Ensure data quality assurance through validation, verification, and routine auditing
processes
 Support performance monitoring and evaluation activities through data-driven insights
and analysis
C. Research Data Systems and Digital Workflow Development
 Design and maintain end-to-end digital data workflows from data collection to analysis-
ready datasets
 Develop and manage digital questionnaires and survey platforms using tools such as
Survey CTO, Kobo Tool box, ODK, or related systems
 Support research and policy studies through data management, processing, and technical
coordination
 Develop case management systems and digital repositories for research and institutional
documentation
D. Data Automation and Analytics
 Develop scripts, templates, and automated workflows for data cleaning, merging,
labeling, coding, transformation, and reporting
 Support quantitative data analysis using statistical and analytical software
 Produce dashboards, data visualizations, and analytical reports for management and
stakeholders
 Generate periodic progress reports and performance summaries
E. Infrastructure and Technical Support
 Provide technical support for hardware, software, networking, and digital systems used
by the project team
 Troubleshoot technical issues related to servers, data synchronization, survey tools, and
system performance
 Support installation, configuration, maintenance, and upgrading of IT systems and applications

 Conduct routine system maintenance, backups, and recovery operations
F. Information Security and Systems Administration
 Support implementation of data security and cybersecurity measures
 Manage user access controls, permissions, and authentication systems
 Ensure secure data transmission, storage, and backup procedures
 Assist in server administration and cloud-based system management where applicable
G. Coordination and Capacity Building
 Provide technical guidance and capacity-building support to program staff and university
focal persons
 Prepare user guides, technical manuals, and system documentation
 Support digital transformation initiatives and institutional technology adoption processes
 Collaborate with internal and external stakeholders to strengthen digital systems and interoperability

The candidate should demonstrate proficiency in some or most of the following technologies and
systems:
A. Software and Systems
 Microsoft Office 365 Suite
 Windows Server Administration
 Linux Operating Systems
 Database Management Systems (SQL, MySQL, PostgreSQL, etc.)
 Learning Management Systems (LMS)
 Educational Management Information Systems (EMIS)
 Networking tools and cybersecurity software
B. Data Collection and Analysis Platforms
 Survey CTO
 Kobo Tool box
 ODK
 Google Forms or related platforms
 SPSS, STATA
Core Competencies
The successful candidate should demonstrate the following competencies:
 Strong analytical and problem-solving skills
 High level of accuracy and attention to detail
 Ability to manage multiple tasks and deadlines effectively
 Strong communication and interpersonal skills
 Strong documentation and reporting skills
 High ethical standards and commitment to data confidentiality
 Adaptability and willingness to learn emerging technologies
 Ability to work independently with minimal supervision