About the Job
Job Summary
As an IT Supervisor, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards
Major Duties
Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outagesRecord all issues that arise and advise the IT Manager of any issues that need further attentionRecommend system improvements to the IT ManagerCommunicate with the hotel Business Center Team to respond to any Guest-related IT requirementsEnsure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively,
About You
B.Sc Degree in Computer Science or related fields of studyMin of Three Years Previous IT experience, preferably in the hotel, leisure, and/service sector with good understanding of operations and guest expectations Experience of all Microsoft systems, Experience of hotel applications, such as, Opra, Fidelio and Micros, preferredExcellent organizational and interpersonal skillsCurrent technical skills and knowledge of technology
Requirement Skill
analytical, and problem-solving skills
Ability to work under pressure and meet deadlines
Ability to multitask and prioritize work
How To Apply
Interested and qualified applicants can apply through email: [email protected] or send your CV with application letter to the office of Director of Human Resource Management, Hilton Addis Ababa
More Information
- Experience Level Mid level
- Total Years Experience 5-10
- Qualification BA/BSc
