Junior IT – Administrator 71 views

Duties & Responsibilities:

• Provide onsite and remote End user support.
• Tracking & documenting support activities using ticketing system (JIRA).
• Proactively understand, analyze, and research new technical problems when needed.
• Implement applications and software upgrades, perform troubleshooting and fine tuning for users.
• Provide end user and technical support for Windows and Mobile OS, File and Print, Office365 services (SharePoint, OneDrive, Teams, and Active Directory etc.), Zoom.
• Propose, tailor, and conduct group trainings periodically to cascade the technology know-how to a broader audience.
• Ensure that necessary applications required by users are installed and working as expected.
• Ensure that all PCs are protected from virus attack by installing the latest Anti-Virus program.
• Troubleshoot and resolve end-user hardware, operating system, and software related problems.
• Troubleshoot and resolve basic network and server access problems for end users.
• Troubleshoot and resolve end user issues related to voice communications (Fixed telephone or IP telephone system).
• Forward technical support issues that cannot be addressed by the IT support, to the relevant IT Infrastructure team.
• Manage IT assets within the site and perform tech refresh at stipulated periods.
• Operate CCTV system and provide video footage up on request and approval.
• Perform end user data backups as needed.
• Improve security awareness of users by developing orientation and training programs, and counselling users.
• Foster an environment that supports an engaged safety and quality culture.
• Maintained a SAFE ZONE to employees by ensuring all hazards are identified, reported and removed.
• Report all unsafe conditions, near misses and unsafe behaviors.
• Reported all accidents and incidents.
• Engaged with employees continuously through safety talk to create awareness

Qualification:

• Degree in Computer Science/ Computer Engineering/ Communications Engineering/ Software Engineering/ Information Technology/ Information Systems
• 1-2 years relevant experience in IT related area.
• Experience with office productivity, meeting room solutions and service management tools is an advantage

Competencies:

• Customer service skills
• Ability to priorities tasks
• Work on multiple assignments in highly challenging environment.
• Strong written and verbal communication skills.
• Attention to detail
• Basic knowledge of LAN/WAN.
• Strong understanding of operating systems (windows platform) & Software and services (active directory, file print infrastructure, Office 365, teams, SharePoint Online, OneDrive