Junior IT Support Engineer 79 views

• Easy to adapt and fit-in.
• Ability to produce excellent results working under intense pressure and late and over the weekends
• Provide general support for IT Development areas, understand, and prepare Service level
• Agreements and operational level agreements (SLA & OLA), including revision and provision of support contracts.
• Excellent communicator at all levels. Empathizes with user frustrations; capable of dealing with people in a calm, professional and effective manner
• Ability to produce excellent results working under intense pressure and late and over the weekends
• Participate and support the Continuous Improvement initiatives in the support department
• Provide first level support if an issue has been raised and needed by the client
• Has skill and ability of inventory management of the company’s spare parts and asset handling
• Troubleshoot, maintain, update, and fix hardware (PC, printer, scanner etc.) and software issues within the company (Accredited certificate will be required).
• Has an exposure of the web helpdesk management system
• Has an exposure with a vendor co-service or related activities and management
• Knowledge of ITIL Service, Change and Problem management processes is a plus

REQUIREMENTS:

• Computer Science or Computer Engineering graduate

Experience:

• 1 year of work experience in ICT support

PLEASE DO NOT APPLY IF YOU:

• Are not committed to meeting deadlines regardless of working on weekends, holidays, and beyond normal working hours.
• Are not self-directed learner who takes full responsibility for growth and skill development even if it’s at the price of social commitment.
• Do not take ownership of problems and shepherd the process until it is resolved even if you are not the one who will not ultimately fix it.

           (NO ROOM FOR EXCUSES AND FINGER POINTING)