Senior IT Administrator 61 views

ABOUT FIRST CONSULT

FirstConsult is a leading economic development consulting firm implementing projects in  Ethiopia. Founded in 2006, First Consult (FC) has grown to design and implement projects across the agriculture, manufacturing, and service sectors. Our multidisciplinary teams combine a capacity to execute with clarity of the local context. We have delivered at-scale real impact in terms of jobs & wealth creation, business formation & growth, and investment attraction & mobilization.

POSITION SUMMARY

The Senior IT Administrator will be responsible for overseeing all aspects of our IT infrastructure, overseeing the strategic planning, security, network infrastructure; troubleshooting and resolving IT issues. S/He will lead and initiate the organzizational  development of technology-based change efforts and develop and provide training to staff. In addition, s/he will play a key role in driving innovation and ensuring the smooth and optimal operation of First Consult’s information technology systems.

DUTIES AND RESPONSIBILITIES

Organzational Managment

• Oversee daily operations of the network infrastructure.
• Design, implement, and maintain an efficient network infrastructure.
• Troubleshoot and resolve issues affecting network performance. Ensure network security and compliance with industry standards.
• Plan, implement, and manage network upgrades and migrations.
• Maintain detailed IT documentation for future references.
• Develop a detailed department manual for guidance and procedures of the network infrastructure for reference.
• Identify and implement solutions to improve network performance and uptime.
• Prepare reports on network performance and identify areas for improvement.

Technical Expertise

• Manage, analyze, and troubleshoot the company network and IT system.
• Maintain and implement server security.
• Assess and recommend improvements to existing IT system.
• Maintain IT databases, documentation and develop reports.
• Design and share data visualizations using Tableau.
• Ensure the smooth operation and security of the company website.
• Provide helpdesk support to all staff for desktops, applications, printers, and network issues.
• Manage software and hardware licenses and warranties.
• Prepare user-friendly guides and documentation for various IT systems.
• Be a focal person assisting and troubleshooting for any glitch updates for the company website.

Team Leadership

• Identify employee’s technology skill gaps and initiate initiatives to fill them in.
• Ensure seamless functioning of the Information Systems (IS) department through efficient delegation and supervision.
• Guarantee that IS upgradation and modernization processes are timely and efficient.
• Implement network training programs to polish the team’s factual and practical knowledge.
• Build a collaborative work environment that boosts productivity and job satisfaction.
• Ensure smooth IT operations by collaborating with internal teams.

Project Management

• Responsible for allocating budget and track for the department and working closely with the commercial director to obtain excellent quality equipment with fair prices.
• Manage network-related IT projects, including planning, budgeting, execution, and monitoring.
• Collaborate with cross-functional teams to ensure seamless project implementation.
• Forecast future network and system needs and plan for scalability.
• Optimize resource allocation to maximize efficiency.
• Communicate effectively with stakeholders at all levels, including technical and non-technical audiences.
• Perform any other tasks as assigned.

• Have a proven experience managing IT personnels.
• Master’s degree in computer science, Information Technology, or a related field, with minimum of 5 years of experience in a senior IT system administrator role or Bachelor ’s degree in computer science, information technology, or related field, with more than 10+ years of experience in a Senior IT System Administrator role.
• Extensive knowledge of security system principles and network protocols.
• Expert in Microsoft Windows Servers, active directory, Microsoft 365 and Office Suite.
• Experience with database management systems (e.g., SQL Server, MySQL) and data visualization tools (e.g., Tableau).
• Experience with Enterprise Resource Planning (ERP) systems.
• Excellent problem-solving and troubleshooting skills.
• Excellent verbal and written proficiency in English.
• Strong communication, interpersonal, and leadership skills.
• Ability to work independently and as part of a team.
• Proactive and results-oriented with a strong work ethic.
• Openness to new technologies and a willingness to learn.
• Ability to identify and prioritize urgent tasks and to concurrently work on multiple tasks.