Social Franchising Officer 70 views

Working with and reporting to the Programs Manager, the Social Franchising Officer will be responsible for the Planning, organizing, coordinating and controlling the franchising operation in the Area Programs Office. He/she will be tasked with conducting studies and recommending feasible techniques used to select private clinics; monitor progress of new franchisees and develop mechanisms to support their activities; provide technical support to the Area Programs team, compile performance reports of project implementation; participate in marketing and business development activities. He/she is also responsible for the timely preparation and submission of monthly performance reports to the Programs Manager.

DUTIES/TASKS

• Produces monthly, quarterly and annual reports on assigned target and any other relevant information and submits to immediate supervisor;
• Proposes and advises on customers that should be considered for upgrade to full-fledged Blue Star membership;
• Performs quarterly performance reviews of the franchise activities;
• Participates in service target setting and activity planning for franchise activities;
• Assists in the development of new social franchise project ideas and providing input into proposals to attract donor funds;
• Ensures that the social franchising programme is implemented according to the approved donor agreements and MSI programme standards;
• Prepares annual plan of operation of the franchise activity based on the operational plan and relevant project document;
• Provides technical and managerial support to the private clinics and other partners;
• Evaluates the progress of the SF Activity of the Area Programs Office against set targets and key performance indicators (KPIs), prepares and submits annual and monthly project performance reports in line with MSI requirements;
• Develops and periodically review franchisor-franchisee agreement formats and code of conduct;
• Oversees that commodity supplies are procured and distributed, training, marketing and promotion activities are implemented according to the plan;
• Assess and timely document and disseminate best practices and /lessons learned from MSIE’s SF;
• Undertakes follow-up and interim performance evaluation of franchisee clinics;
• Coordinates or facilitates training of  private clinic providers identified in Area Programs Office;
• Reviews existing criteria of franchisee selection and prepares recommendations;
• Assesses best franchisee program success stories from MSIE and MSI and prepare proposal to introduce the same in MSIE Area Programs Office;
• Assists and gives guidance to the Driver and Liaising Agent during FP/MA products delivery to the private clinics;
• Carries out other similar activities as assigned by his/her line manager;

Quality Assurance Responsibilities

• Identify training needs within teams and, in consultation with the clinical training manager and arrange for appropriate trainings and induction
• Ensure that all clinical staffs are competency assessed annually for every service they provide and ensure that clinical staffs providing service independently are at level 1 competency and track clinical competency & training continuously
• Ensure action plans related to Internal QTA, External QTA, incidents, supportive supervision, and team meeting are timely completed
• Ensure Clinical Record audit is conducted to centres & outreach on monthly basis
• Ensure implementation of client centred care initiatives, collection of client feedback and use of feedback to define and implement interventions
• Ensure incidents are timely reported and adhere to incident management system with a no blame, learning culture
• Ensure medical supplies and equipment used comply with MSI policy on product quality
• Ensure documentation of client care follows clinical policies and guidelines
• Ensure availability of all relevant MSI policies and guidelines at each service delivery site
• Participate in each quarterly MAT (medical advisory team) meeting
• Ensure internal audit is conducted to all service delivery sites once per year
• Ensure each centre/outreach team conduct monthly staff meeting as per the recommended ToR

PERSON SPECIFICATIONS

Qualification Requirements

Education:

BSc/MSc/MPH in Nursing or Public Health

Experience:

Four to Six years of experience in managing SRH activities

Skills, Attitudes and Attributes

• Understanding major policies/issues of large bilateral/multilateral donors, government policies, regional policies;
• Strong working knowledge of business practices in the country;
• Collaborative approach to team working;
• Strong personal commitment to the goals of MSI and to put it into practice;
• Good interpersonal/communication skills – both oral and written;
• Advanced analytical and organizational skills;
• Negotiation skills;
• Knowledge of local Languages where applicable is required;
• Pro-choice

Number of Position: (01)

Duty Station: Ambo Program Office

Employment Type: full time

Salary:  As per MSIE Salary Scale