System Administrator & Sales Analyst( SFA -System ) 40 views

Description:

To manage the backend administration of the new SFA system, ensure smooth functionality, provide technical oversight, and deliver actionable sales insights. This hybrid role strengthens both system stability and commercial decision-making through accurate reporting and analytics.

Responsibility:

A. System Administration (Backend Support)

• Manage user creation, access control, password resets, and profile updates.
• Troubleshoot system errors, bugs, synchronization issues, and escalate to the development partner (Theia) when needed.
• Perform routine system health checks and ensure data validity and consistency.
• Support configuration of system workflows, approvals, dashboards, targets, KPIs, and route structures.
• Monitor integrations between SFA and NAV/ERP.
• Coordinate testing of new features, updates, and releases.
• Maintain system documentation and issue logs.

B. Sales Analytics

• Order Capturing on NAV system along with developing daily, weekly, and monthly sales performance reports for KD, ASM, CSR and Region.
• Analyse route performance, coverage, strike rate, productivity, and distribution KPIs.
• Track volume trends, opportunity gaps, and provide insights for decision-making.
• Prepare dashboards for management reviews.
• Support design and monitoring of incentives, targets, and distribution scorecards.

Required Qualifications

• Bachelor’s degree in IT, Computer Science, MIS, Business Analytics, or related field.
• 3 years of experience in system administration, sales analytics, or a data-related role.
• Strong Excel/Power BI or similar analytics tools.
• Understanding of sales operations or Route to Market is an advantage.
• Strong troubleshooting, communication, and documentation skills.

Key Competencies

• Analytical thinking
• Attention to detail
• Proactive problem solving
• Strong communication and cross-functional collaboration
• Ability to work under pressure and deliver on time